Social Media Customer Service

Delaney R. Boggs

330-***-****

**********@*****.***

Recent college graduate committed to excellent customer service, stellar oral and written communication skills, and outstanding accuracy. Self-directed and energetic with superior performance in both autonomous and collaborative environments working independently and cooperating with others. EDUCATION

BACHELOR OF ARTS: ENGLISH

Kent State University

Kent, OH

2023

• Awarded to Deans List all semesters of college

• Magna Cum Laude 3.898 final GPA

ASSOCIATE OF ARTS: ENGLISH

Capital University

Columbus, OH

2021

• Awarded to Dean’s List all semesters of college

• Pi Phi Epsilon Social Chairman

EXPERIENCE

LIFE ENRICHMENT ASSISTANT

Bath Creek Estates / 2024

• Planned, implemented, and evaluated programs for residents, including social, educational, physical and emotional

• Ensured all activities were in accordance with residents’ assessment and care plans

• Completed paperwork in fulfilment of all HHS, OSHA, and other regulatory guidelines QUALITY ASSURANCE COORDINATOR

Old Republic Title / 2023

• Oversaw processing of multiple documents associated with home ownership transfers

• Memorized complex ordering of files and assembled them correctly in less than six minutes

• Trained co-workers in unique filing aspects of each lender and provided feedback regarding their performance

SOCIAL MEDIA CONSULTANT

Alliance of Independent Academic Medical Centers / 2023

• Developed and implemented digital marketing strategies through multiple social media campaigns such as Facebook, Instagram, LinkedIn, and YouTube

• Compiled research and authored a case study to enhance company’s social media platforms

• Created a Twitter account to complete company’s social networking capabilities RETAIL ASSOCIATE

Marshalls / 2023

• Provided excellent customer service by assessing client’s needs and resolving their complaints in a fast-paced environment

• Promoted credit card membership and its benefits to in-store customers

• Efficiently tracked merchandise in both fitting room and floor inventory Cuyahoga Falls,

OH

Akron, OH

Remote

Canton, OH

ADDITIONAL SKILLS

• Remarkable proficiency in MS Office (Word, Excel, PPT)

• Excellent and proven ability to work independently

• Outstanding proofreading capability

• Extraordinary verbal and written communication skills

• Recognized team leader

• Exceptional content writing

Contact this candidate