Customer Service Data Entry

SHANE BROWN

Flint, MI ***** 810-***-**** ******************@*****.***

OBJECTIVE

Customer-centric professional with 10 years of experience seeking remote customer service opportunities. Skilled in delivering outstanding service and adept at communication, I am committed to exceeding expectations and contributing to team success in a remote work environment

QUALIFICATIONS

Exceptional Communication Skills: Demonstrated ability to effectively communicate with customers, colleagues, and stakeholders through various remote channels including email, chat, and phone, ensuring clarity, empathy, and professionalism in every interaction.

Problem-solving Expertise: Proven track record of analyzing customer inquiries and resolving issues efficiently and effectively while maintaining a positive customer experience, utilizing critical thinking and problem-solving skills to address complex situations.

Customer Relationship Management: Skilled in building and maintaining strong relationships with customers, fostering trust and loyalty through personalized interactions, proactive communication, and timely follow-up to ensure ongoing customer satisfaction and retention.

Remote Collaboration: Proficient in working collaboratively with remote teams and stakeholders, leveraging technology and communication tools to facilitate seamless collaboration, contribute to team projects, and achieve shared goals despite geographical distances.

Computer Skills: Proficient in virtual meeting tools, email clients, cloud-based storage systems, spreadsheet software, and productivity tools commonly used in remote customer service roles.

PROFESSIONAL EXPERIENCE

Customer Relations Data Entry Clerk

Hougen Manufacturing - Swartz Creek, MI 06/2020 – Present

Conducted accurate data entry tasks to update and maintain inventory records, utilizing computerized systems for efficiency.

Demonstrated strong attention to detail while verifying and pulling inventory to fulfill customer orders promptly and accurately.

Interacted with vendors in a professional manner, addressing inquiries and concerns to ensure high levels of satisfaction.

Uber Driver

Uber Inc, Detroit, MI 01/2019 – 12/2022

Provided outstanding customer service to passengers by maintaining a friendly and professional demeanor throughout rides, resulting in a high rating from passengers.

Demonstrated strong problem-solving skills by addressing passenger concerns promptly and finding efficient solutions to ensure a positive experience. Adapted quickly to changing passenger requests and preferences, ensuring a personalized and comfortable ride experience for each passenger.

Company Driver Office Clerk

Hougen Manufacturing, Swartz Creek, MI 09/2013 – 04/2019

Efficiently operated as a Company Delivery Driver, ensuring timely and accurate delivery of goods to designated locations.

Demonstrated meticulous attention to detail in accurately filling orders, preparing items for shipping according to packing slips, and verifying inventory.

Supported office operations by performing administrative tasks, such as data entry and document management, contributing to the smooth functioning of daily activities.

Machine Operator

Accu-Shape Die Cutting Inc, Flint, MI 01/2012 – 07/2013

Proficiently operated a Die Cutting machine specialized in creating proprietary products, ensuring precise and efficient production.

Demonstrated expertise in machine setup, calibration, and maintenance to optimize performance and minimize downtime.

Maintained strict adherence to quality control standards, conducting regular inspections and troubleshooting to identify and resolve any issues promptly.

Car Porter

Flint Auto Auction, Flint, MI 08/2008 - 03/2011

Safely and efficiently operated cars and trucks through auction lanes, facilitating the bidding process for car dealers.

Demonstrated proficiency in vehicle handling and maneuvering to ensure smooth and orderly movement within the auction premises.

Collaborated effectively with auction staff to coordinate vehicle movements and support the overall efficiency of auction operations.

Customer Service Representative

Gordon Food Service, Burton, MI 03/2008 - 06/2009

Provided exceptional customer service to clients, addressing inquiries, processing orders, and resolving issues promptly and professionally.

Efficiently managed stock levels, replenishing inventory, and ensuring shelves were properly stocked to meet customer demands.

Warehouse Technician Courier

Records Management Services, Fort Walton Beach, FL 01/2005 - 12/2007

Successfully managed document retrieval processes, ensuring timely and accurate retrieval of records for clients.

Maintained accurate inventory records, conducting regular audits and reconciliations to track document/file locations and quantities.

EDUCATION

Carman-Ainsworth High School Flint, MI

General Studies

1994 - 1997

GASC Technology Center Flint, MI

Careers in Health I & II

1996 - 1997

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