Member Service Customer
Resume:
Danielle McFadden
Columbia, Sc *****
****************@**********.***
Customer service professional with previous experience and skills in Hospitality, Retail Sales, Clerical/Administrative, Goal/ Team Oriented and Quality Assurance; Demonstrated desire for building relationships with customers through exceptional communication; Enjoys helping others to resolve issues and overcome obstacles.
Sam’s Club
5426 Forest Dr.
Columbia, Sc 29206
Member Service Lead
June 2022-January 2023
Hours per week: 40
Duties Accomplishment
Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates.
Communicating goals and feedback
Training associates on processes and procedures
Providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines.
Ensuring compliance with company policies and procedures
Supporting the Open Door Policy
Participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members.
Processing memberships, upgrades, and credit accounts.
Encouraging membership renewals.
Accounting:
Completes accounting records, files, transactions, and other required documentation by following accounting office procedures.
Providing funds for proper register operation
Creating and interpreting financial analysis reports
Assisting with accounting-related investigations
Preparing daily deposits
Preparing and overseeing Cash Fund Transfers
Investigating overages and shortages in cash register drawers and accounting office
Maintaining confidentiality and accuracy of financial and personal information.
Sam’s Club
5426 Forest Dr.
Columbia, Sc 29206
Member Specialist
March 2020-Currently
Hours per week: 40
Duties Accomplishment
Assisting Team Leads with Accounting Breaks, Lunches
Arranging and organizing merchandise
Identifying shrink and damages.
Provides member service by maintaining exit areas.
Reviewing member receipts
Acknowledging the member and identifying member needs
Assisting members with locating merchandise and purchasing decisions
Provides member service by maintaining self-checkout and assisting with payments transactions.
Resolving member issues and concerns
Promoting Sam's Club products and services
Providing guidance and support to members regarding self-service technology
Processing member purchases assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
Completes work assignments and priorities by using policies, data, and resources.
Collaborating with managers, co-workers identifying priorities, deadlines, and expectations.
Carrying out tasks; communicating progress and information determining and recommending ways to address improvement opportunities.
Sam’s Club
5426 Forest Dr.
Columbia, SC 29206
Cashier
June 2014- March 2020
Hours per week: 40
Duties Accomplishments:
Maintaining a positive attitude by smiling, greeting and thanking members.
Providing exceptional customer service to members across the club as needed, answering any questions they may have.
Maintaining a clean, neat, and member-ready area
Provides member service by acknowledging the member and identifying member’s needs.
Assisting members with purchasing decisions
Locating merchandise; resolving member issues and concerns
Promoting the company's products and services
Providing guidance and support to members regarding member self-service technology processing
Assisting members with payments according to company policies and procedures for different membership and payment type
Assisting members with transactions utilizing registers or self-checkout area
Zoning the area; and arranging and organizing merchandise
Manager: Aleathia Byod-Gibson Phone Number: 803-***-**** Okay to contact this supervisor: Yes
Waffle House
916 Harden St.
Columbia, Sc 29205
Hostess
July 2012- March 2013
Hours per week: 40
Duties Accomplishments:
Greet customers warmly and take orders accurately, ensuring that all items are prepared to the customer’s satisfaction.
Serve food and beverages in a timely manner, following established health and safety standards.
Ensure that tables are cleared quickly and efficiently, resetting them for new guests.
Maintain cleanliness of dining area, including wiping down tables, sweeping floors, and restocking supplies as needed.
Assist with kitchen duties such as prepping ingredients, washing dishes, and cleaning cooking equipment.
Process payments using cash registers or POS systems, providing accurate change when necessary.
Answer questions about menu items, specials, and other restaurant information
Upsell additional items to increase revenue and provide excellent customer service.
Follow proper sanitation procedures to ensure safe food handling practices.
Monitor stock levels and order supplies as needed.
Train new servers on company policies and procedures
Participate in team meetings and staff development activities.
Manager: Ronnie 803-***-****
Education:
Bachelor of Science in Computer Science
2012
Reference:
Ieshia Holmes 706-***-****
Tyisha Brown 803-***-****
Yolanda Mims 803-***-****
Brittany Howard 843-***-****
Contact this candidate