General Manager Director Operations
Resume:
Mohammad Shahed Alam
Hotels & Resorts General Manager
Royal Concorde Hotel & Suites
Dubai, UAE
Bangladesh Nationality
Date of Birth : 18 January 1973
Marital Status : Married
Language : Hindi, English, Arabic,
Bangla
Availability : 1-month negotiable
Driving License : Bangladesh, Zambia, India
Mail : ***********@*****.***
Call : +971-**-***-****
WhatsApp : +880-****-*** 226
Web page : www.shahedalam.net
Professional Summary :
Business Skills :
Key Achievement :
Award prestigious “ Star of the Apollo Hospitals, Dhaka” for 2007
Successfully brought a drowning hotel business from nothing to one of the best in the country, through implementation of strategic marketing plans.
Introducing a staff mentoring plan, which resulted positively in motivating staff members to provide their best in terms of customer services.
Turn around GOP’s of the hotels / Resorts to an average between 40 to 50% by carefully studying the cost structures.
Responsible for driving hotels / resorts to achieve the best award in the industry. Recent Worked : Group General Manager
Royal Concorde Hotel & Suites ( Dubai, Fujairah)
Since August 2022 to March 2024
Top- performing leader, with more than 20 years of experience in managing complex hotel operations. Competent in hotel budgeting and forecasting, monitoring and developing staff performances, overseeing service quality and operational efficiency and monitoring sales and marketing initiatives while ensuring compliance with federal and local laws. Impeccable integrity and work ethic.
Shaping the Work Environment Developing Star Performers
Crafting a Strategic Vision Organizational Bodybuilding
Marshaling Resources Up and Running
PROFESSIONAL TENURES • Relationship or co-coordinating all the departments.
• Organize various food festivals, Restaurant promotion
• Leading a Team of 160
• Monthly reports on the performance of the outlet.
• Maximization of Guest satisfaction in all the periods.
• Ensuring smooth operations
• Negotiate arrangements with guests and execute
• Work in association with Sales and Marketing Department.
• Guest profiles, effect of new/ Competition outlets etc.
• Work with Chef on Menu planning and pricing.
• Track industry news, find recipes, conduct market research, Purchase supplies or equipment, recruit Employees and trained.
Reporting to the Chairman of the Company
Leading a Team of 340
Achieve ISO 9001 : 2015 Certificate
Develop Food Menu with appropriate Food Costing
Introduce Digital Marketing with strong Team
Introduce International SPA with different flavor
Weekly Night Club promotion meeting
General Manager Introduce Power Saving Method
July 2019 to September 2021
280 Rooms & suites, 3 F&B outlets,
1 Bars, 1 Spa, 5 meetings Rooms
www.hotelthecoxtoday.com
GROUP GENERAL
MANAGER
January 2016 to June 2019
Best Western Plus Maya
Partner Development OF BW Inc. USA
Best Western Hotels &
Resorts Inc.
“Autograph collection by BWI”
All over Bangladesh agreement
signed with 570 Rooms with 6
Hotels within 24 Months.
Achieve budgeted sales and maximum profitability.
Responsible for hotel’s marketing plan by merging with corporate marketing programs.
Actively manage the financial statement, reviews and critiques performance in a timely fashion. Teach the process to all members of the management team.
Assess and review the job
Performance of subordinates and maintains personnel records of assigned employees.
Closely monitors solicitation and booking activity through the sales activity reporting process and periodical spot checks.
Coordinate internal training and development programs.
Create and maintain a "guest first" priority throughout the property.
Create new programs in response to market conditions and revenue opportunities.
Develop a goal oriented business plan to support the financial goals.
Develop accurate and aggressive long- and short-range financial objectives consistent with the company's mission statement.
Ensure good safety practices of employee and guests assisting in the maintenance of proper emergency and security procedures.
Fully utilize and follow through a guest comment programs. Respond quickly to deficiencies and takes corrective action.
Ensure regular assessment and review of all hotel personnel by appropriate management staff.
Maintain a high personal visibility throughout the property.
Maintain an appropriate level of community public affairs involvement.
Maintain knowledge of local competition and general industry trends. Group General Manager
Sep 2021 to Aug 2022
188 Rooms, 3 F&B Outlets
www.bestwesternalliance.com
General Manager
(Interim)
January 2015 to January 2016
“ Royal Tulip Sea Pearl Beach
Resort & Spa “
“The Biggest Hotel & Resort in
Bangladesh ”
498 rooms & suites, 6 F&B
outlets,
1 Bars, 1 Spa,
5 meetings Rooms
Cox’sBazar, Bangladesh
www.royaltulipcoxsbazar.com
Reporting to the CEO
Leading a team of 670
Meeting and greeting customers to ensure the highest level of guest satisfaction
Responsible for leading in and assisting in the implementation of the overall strategy
Participation in local trade shows and industry events
Maintain up to date awareness of the competition and future trends in line with the hotel
Monitor economic and other external conditions and manage proactively addressing issues that may affect operations in order to maximize sales and growth
Establish/ maintain service standards to achieve guest, staff & management satisfaction
Planning and directing operational departments, allocating funds to hotel departments and approving expenditures within the parameters of policy
Set targets for growth, analyze and coordinate strategic planning to meet targets for all profit center within the hotel
Responsible for planning budgetary expenses and income while additionally Responsible for directing Line Management and managing operations to meet set financial goals
Maintaining statistical and financial records
Responsible for all hotel staffing and HR policies and procedures including ensuring the highest level of staff welfare and benefit possible within the parameters of the organization
Ensure compliance with licensing laws, health & safety as well as other statutory laws
Ensures that all activities are carried out honestly, ethically Operation Excellence Manager
(Equivalent DGM)
August 2014 to January 2015
“Wellington Hotel”
“The 3rd Biggest Hotel in NY, USA”
1130 rooms & suites, 9 F&B outlets,
4 Bars, 3 Spa
11 meetings Rooms
Manhattan, New York
www.wellingtonhotel.com
Reporting to the Group General Manager
Leading a team of partial 1680 staff
Public relations activity of the Hotel for the maximum positive exposure and awareness.
Satisfaction and safety of all VIP, Diplomat guests in house.
Delivering the Company brand services standards.
Implement and monitor all projects to improve the Hotel.
Maintain a compliant Broad Based Black Economic Empowerment (BBBEE) rating.
Monitor departmental profitability in all operating departments and ensures that overhead costs remain within prescribed ratio parameters.
Plan, prepare and control the Hotel budget to ensure budgeted targets are met / exceeded.
Direct the day-to-day operation of the Hotel according to budgets set for the maximization of profit through assigning and delegating authority to Departmental Managers.
Keep up with the changing industry global Food and Beverage trends.
Participate actively in promoting and implementing an effective preventative maintenance program.
Actively participate in prescribed decision making structures.
Achieve the Guest Satisfaction Index target as set by the company
Achieve the audit target as set by the company
Achieve the prescribed Hygiene audit target.
Achieve the agreed upon Workplace Skills Plan target.
Achieve the agreed upon Employment Equity Plan target.
Ensure that the Hotel and all of its employees comply in all respects with the law of the Country and standards of business conduct set by the Company.
Develop a culture within the Hotel conducive to delivering an excellent guest experience, sound business practice and respect for local culture.
Ensure compliance by all staff with local laws and regulations, and the avoidance Of conflict of interest.
General Manager
February 2011 to July 2014
The Barn Motel Lusaka
(2nd Largest Resort in Zambia)
4* deluxe Resort with 145 rooms & 6 F&B outlets, 2 Bar, 2 meetings Rooms
Lusaka, Zambia
http://www.barnresorts.com
Reporting to the Managing Director
Leading a team of 170
Monitor departmental profitability in all operating department and ensure that overhead costs remain within prescribed ratio parameter
Re-branding done successfully, Almost full Resort refurbishment done with my efforts and build up 75% occupancy to 145 rooms
Direct the day-to-day operation of the Hotel according to budgets set for the maximization of profit through assigning and delegating authority to Departmental Manager
Sr. Manager
(Head of Customer Service)
February 2005 to December 2009
Apollo Hospitals Dhaka
5 Star Luxury Hospitals with 450 Beds and 2
Presidential Suits, 3 F&B outlets
Dhaka, Bangladesh
Reporting to CEO & Director Medical Service
Leading a team of 280 ( PCA, HCA, GSA, H/K )
Work with top tier executives to oversee the operations of Hospitals
Establish new business contacts, interact with clients
Develop strategic customer service and sales plan
Consultants to meet company Goals
Reason to move on: The contract was for 5 years with 2 aims : develop the Hospital Guest Services and train the Staff .
JCI Accreditation done very successfully!
Front Office Manager
November 2003 to Jan 2005
Radisson Water Garden Hotel
5 Star Hotel with 206 rooms, 4 F&B outlets include a Cigar Bar, Full Service Spa and 2 Swimming Pool
Dhaka, Bangladesh
www.radissonblu.com/en/hotel-dhaka
Reporting to the General Manager
Leading a team of 85 ( GSA, Transport, Concierge, Security )
Worked in pre- opening phase management Hotel & Resorts
Develop Budgeting, Guest service Management, Set standard VIP Protocol, Most Strategic Security Management.
Building Team for Marketing Channels Local and International.
Training conduct with Front Office Department Related Front Office Manager
June 2001 to November 2003
Hotel Land Mark
4 Star Hotel with 280 Rooms with suites
& 3 F&B outlets, Swimming Pool and Pool Bar
Deira Dubai, UAE
www.landmarkhotels.com
Reporting to the General Manager
Leading a team of 60 ( GSA, Cashier, Concierge, Security)
Responsible for Full Front office Service
Front Office Manager
Jan 1999 to Dec 1999
Al Jawhara Hotel Apartment
4 Star hotel with 85 rooms & 2 F&B outlets . Fully equipped GYM and Swimming pool
www.jawhara.ae
Reporting to the General Manager
Leading a team of 28
With innovative idea sales increase 35% added extra
In charge of all-inclusive program, supervise operations.
Reason to move on: hunted by Land Mark Hotels for the Appropriate Front Office Manager position
Manarat International University, Dhaka, Bangladesh MBA in HRM
Bachelor of Science (Economics Hons.)
University of Pune, India
Diploma in Hotel Management Operations
Institute of Management, Pune, India
Diploma in Computer Applications
Symbiosis Institute of Computer Studies, Pune, India Certificate Hardware Training & Trouble Shooting
Genetic Computer School, Singapore
Certificate of English Language Course
British Council, Bangladesh
Star of The Apollo Hospitals Dhaka
(Best Customer Service Award For Three Years 2005 – 2007) Hobbies: Driving, Cycling, Badminton, Music.
Member of International General Manager Association, Dubai, UAE Personality:
- Natural leader
- Warm and caring.
- Love to take care of people.
- Enthusiastic personality. High energy.
- Only feel at home serving others.
- Infectious passion for excellence in
everything I do.
- Know how to find the good in any
person or situation.
- I do whatever it takes, not the best
I can do.
Keys job strengths:
- I love the hunt for options and possibilities. I detest the idea that anything is impossible.
- I’m detail oriented.
- Extremely resourceful.
- Balanced in thought process and approach.
- I make decisions like a business owner would.
- I see overall business outcomes in every decision.
- Passionate about my work. The hours disappear when I’m immersed in it.
- I do not produce or engage in drama. Even keeled and even tempered.
Neat and clean appearance representing a luxury hotel brand.
- I love to roll up my sleeves and get my hands dirty if needed.
Leadership style:
- Participative management.
-My long term goal is to develop young talent in our industry & to give them a clear vision why to stay in our business which is all about people.
Current gross annual salary is US$ 55,000
Expected Annual Salary US$ 55,000 +
EDUCATION
AWARD
INTERESTS
PROFILE
SALARY DETAILS
Contact this candidate