Office Manager Administrative Assistant

DAISY THOMPSON

Lancaster, TX ***** 469-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Experienced Office Manager and Administration Professional experienced optimizing productivity,

efficiency and service quality across various environments. Highly dependable, ethical and reliable

support specialist and leader that blends advanced organizational, technical and business acumen.

Works effectively with cross-functional teams in ensuring operational and service excellence. Motivated

to maintain customer satisfaction and contribute to company success.

SKILLS

Database Coordination Compliance Management

File Management Payment Processing

Customer Support Performance Improvement

Business Administration Expense Reporting

Office Management HIPAA and Confidentiality Compliance

EPIC Software Case Management

Risk Management Strategies Data Collection

WORK HISTORY

Customer Service Specialist/Patient Care Coordinator, 07/2020 - Current

Chime Solutions – Remote

Communicated with insurance companies to verify coverage and obtain authorizations for medical

treatments and procedures.

Developed strong working relationships with management and executive team through effective

scheduling and communication skills.

Guided/instructed and support agency personnel encompassing all aspects of insurance and non-Medicare

claims processing.

Secured patient information and confidential medical records in compliance with HIPAA privacy rule

standards to protect patient's privacy.

Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.

Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient

financial obligations.

Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data

entry tasks.

Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient

financial obligations.

Administrative Assistant II, 04/2017 - 06/2020

Dallas College Institute – Dallas, TX

Reviewed files, records and other documents to obtain information to respond to requests.

Scanned documents and saved in database to keep records of essential organizational information.

Produced monthly reports with advanced Excel spreadsheet functions.

Compiled and verified accuracy and sorting information to prepare source data for computer entry.

Oversaw operations and provided corrective feedback to achieve daily and long-term goals.

Worked closely with organizational leadership and board of directors to guide operational strategy.

Administrative Assistant/Professional Development Manager, 11/2013 - 03/2017

Lancaster Independent School District – Lancaster, TX

Collaborated with other departments to align training programs with organizational goals and objectives.

Monitored office workflow and administrative processes to keep operations running smoothly.

Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term

habits.

Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic

communication skills.

Collaborated with administration staff to develop functional budgets within allocated funds.

Supported teachers in learning and applying new skills through meaningful professional development.

HR Executive/Substitute Staff Facilitator, 03/2012 - 11/2013

Lancaster Independent School District – Lancaster, TX

Led and directed work of 15 HR team members and handled hiring, training and termination.

Launched internal skills and leadership training program via electronic learning management system,

gaining 52 new trainees within first quarter of deployment.

Navigated federal, state and local employment laws and regulations and adjusted company practices and

policies to confirm complete compliance.

Stimulated employee engagement, loyalty and commitment to values and culture of company, resulting in

47% retention rate increase.

Performed administrative and customer service functions by responding to general employee inquiries,

addressing employee relations issues and scheduling meetings.

Processed employee claims involving performance issues and harassment.

Researched and analyzed human resources trends and best practices and drove corporate policy changes to

optimize business performance.

EDUCATION

Associate of Applied Science: Business Administration, 04/2019

Eastfield Community College - Mesquite, TX

Associate Of Applied Science: Social Work Substance Abuse Counseling, 04/2019

Eastfield Community College - Mesquite, TX

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