Medical Assistant Patient Advocate
Resume:
TASHIRA
RODRIGUEZ
******************@*****.***
Philadelphia, PA 19124
Caring Patient Advocate with successful background working as positive intermediary between hospitals and patients undergoing treatment. Excellent communication and problem-solving abilities. Bringing 10 years of experience in field.
PROFESSIONAL SUMMARY
The women center - Patient Advocate
05/2020 - Current
Marriott International, Inc. - Housekeeper
11/2019 - 03/2020
Lancaster Family Allergy - Medical Assistant
WORK HISTORY
Record, review, and take steps to follow-up on and resolve patient complaints
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• Analyze complaints to enhance overall quality of care Gather and examine patient information to determine eligibility for financial assistance
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• Create and maintain record keeping files and systems
• Assure confidentiality of paperwork, documents, and calls Offer negotiation services after exhausting all other provider balance billing alternatives
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• Provide physical assistance within the site when needed Coordinate with office staff to adequately communicate estimated wait times
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• Maintain timely communication with patients
• Project an approachable and professional image
• Work on special projects as assigned.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
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Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
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• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors. Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
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Used chemicals by following safety protocols and procedures to avoid burns and injuries.
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Engaged with guests on room requirements and amenities to promote overall satisfaction.
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• Verified cleanliness and organization of storage areas and carts.
• Changed bed linens and collected soiled linens for cleaning. SKILLS
• Medicaid knowledge
• Proactive Problem Solving
• Activity monitoring
• Insurance understanding
• Proficient in EMR
• Patient Rights
• Computer savvy
• Financial Counseling
• Multitasking and Organization
• Customer Service
• Appointment Scheduling
• Spanish Fluency
Sanford Brown Instituted
Bensalem, PA • 05/2010
Medical Assistant : Medical
Assisting
EDUCATION
Lancaster, PA • 06/2015 - 03/2017
Drexel Dermatologist - Medical Assistant
Philadelphia • 09/2014 - 03/2015
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
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Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
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Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
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Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
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Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
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Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
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Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
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Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
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Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
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Sanitized, restocked, and organized exam rooms and medical equipment.
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Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
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Obtained client medical history, medication information, symptoms, and allergies.
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• Called and faxed pharmacies to submit prescriptions and refills. Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
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