Retail Operations Project Manager

FIDAN KURT

559-***-**** /********@*****.*** / Los Angeles, CA

Summary of Qualifications

Over 17 years of highly targeted strategic planning experience in retail operations for business growth.

Solid experience in leading store managers in order to set monthly/quarterly/annually goals in order to achieve a cohesive environment.

Assuring the safety, quality standards of the company and maintaining a positive professional work environment.

Highlights of Expertise

Strategic Business Planning

Project Management (PMP certificate holder)

Retail Operations

Budget Administration / Management

Demand Planning /Forecasting

Process Redesign / Change Management

Professional Experience

MANAGING PARTNER April 2020 - Sept 2021

Nurdan LLC Beverly Hills, CA

Exported textile clothing from Turkey

Built up own web site

Had to dissolve the company due to the global pandemic

PROJECT MANAGER, STRATEGY April 2016 - Sept 2017

4Biz Strategy Consultancy Istanbul, TURKEY

Facilitated strategy projects for startup and established businesses consulting in customer relationship management and technology marketing solutions.

Formulated retail strategy for such clients as GoodYear, Turkish Exporters Assemble Confectionery Promotion Group, Setur, Bernado, Ofix, Service365 and others.

Conducted shopper surveys and redesigned the 100 Bernardo stores accordingly and delisted SKUs with low profitability, which resulted in a 15% to 20% increase in revenue

Adapted Good Year corporate strategy for Turkish Good Year.

Started the long-term strategic program for Turkish Good Year employees and dealers.

OPERATIONS MANAGER June 2014 - Jan 2016

Koçtaş Yapimarket A.Ş. Istanbul,TURKEY

(DIY retail company- joint venture of Kingfisher LPC, England)

Oversaw operations for 45 Koçtaş and 12 Fix stores throughout Turkey. Standardized procedures for in-store operations.

Managed budget and inventory.

Calculated shrinkage and disposal rate. Analyzed profit and loss statements.

Documented monthly and year to date stock figures.

Compared budgets to sales for all stores in 22 departments and 500 subcategories from household appliances and decorations to building materials.

Compared the brick and mortar vs online performance and introduced additional SKUs to online analyzing the performances.

Started discount options for loyalty card usage leading an additional +12 % increase in volume in the revenues compared to last year.

Conducted SKU delisting analysis regularly using Pareto principle.

PROJECT PLANNING MANAGER Sept 2012 - May 2014 D&R Books and Music A.S., Istanbul,TURKEY

(Books, Music, Hobby retail company)

Served as liaison between business operations and information technology divisions.

Organized replacement of stationery and managed impact to infrastructure.

Defined metrics for Gross Margin Return on Investment (GMROI) and Gross Margin Return on Sales (GMROS)

INVESTMENT PLANNING AND COORDINATION MANAGER Sept 2010 - Feb 2012

Migros Ticaret A.Ş., Istanbul, Turkey

(Food & Non-Food Retail Company)

Explored and analytically studied site development locations for supermarkets and shopping malls.

Prepared market analysis for consolidation of stores and opening of new stores, examined geographies and demographics.

Created geographic information systems (GIS) reports.

Correlated expected profit and growth for different store types.

Developed 350 discount stores and 50 hyper/supermarkets annually.

SALES PLANNING AND COORDINATION MANAGER Sept 1999 - Sept 2010

Migros Ticaret A.Ş., Istanbul, Turkey

(Food & Non-Food Retail Company)

Concentrated mainly on budget planning; sales performance analysis; store and item-based performance analysis and new investment feasibility analysis.

Have activated and run sales-based bonus systems for several years, for both store employees and store management,

Have participated in several store layout and category allocation projects and shelf management systems (APOLLO),

Have led the teams from every department in strategy building project for both discount stores and supermarket formats of the company,

Have participated at several project teams gathered for different types of company needs like Data warehouse, CRM, Sales Forecasting Tools, Store layouts, Distribution Center Planning and audit teams.

Was responsible for the installations and maintenance of Electronic Shelf Labeling and Electronic Article Surveillance Systems to the stores,

Have prepared feasibility analysis for new locations on both own P&L figures and its cannibalization effects on other stores in the catchment area.

Had actively worked as Project Leader in the project carried by cooperation of the company with JPMorgan for the transfer of Koc Holding shares in Migros.

Education & Credentials

P.M.P.(Project Management Professional (2012), P.M.I Istanbul, Turkey

Master of Business Administration (1998-1999), McGill University Montreal, Quebec, Canada

Student exchange program

Master of Business Administration (1997-1998), Bogazici University Istanbul, Turkey

Bachelor of Science in Management Engineering (1993-1997), Istanbul Technical University Istanbul, Turkey

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