Customer Service, Receptionist. Remote work from home

Ashley S Miller

573-***-**** ************@*******.*** / ****************@*****.*** www.linkedin.com/ashleysuzann468912

Work Experience

Receptionist Adams Lawn and Tree Service (March 2020-present)

-Fredericktown MO-

Managed essential documentation for a client base of 25 at a lawn and tree service company, ensuring all paperwork was accurately completed and up to date.

Coordinated service schedules, resulting in a 20% improvement in route efficiency, leading to better time management and increased productivity.

Maintained invoices and handled billing inquiries for 25 clients, which led to a significant 30% reduction in billing errors, ensuring accurate and timely financial transactions.

Delivered exceptional customer service, leading to a notable 25% increase in customer satisfaction ratings, demonstrating the company’s commitment to providing outstanding service.

Skills and Responsibilities:

Boosted Customer SERVICE, Streamlined billing process, Enhanced scheduling,

Oversaw administrative task

Car Hop/Server The Pig BBQ (June 2019- February 2020)

-Fredericktown MO-

Delivered exceptional customer service to an average of 60 customers per shift in a high-volume barbecue restaurant, enhancing the dining experience and fostering customer loyalty.

Skillfully balanced multiple responsibilities, including order taking, food preparation, and serving. Ensured efficient operations and high levels of customer satisfaction through attention to detail and a commitment to quality.

Collaborated effectively with a team of 8 staff members, contributing to a clean, welcoming environment that reflected the restaurant’s commitment to quality service.

Contributed to a 15% increase in repeat customers through friendly service and consistent order accuracy, demonstrating the ability to build strong relationships and ensure customer satisfaction.

Skills and Responsibilities:

Customer Service Excellence, Operational efficiency, Team Collaboration

Customer Retention

Cashier Fill-Up Marts (September 2017- March 2019)

-Olive Branch IL, Tamms IL, Mounds IL, Ullin IL –

Handled cash transactions for an average of 150 customers daily in a high-traffic convenience store setting, ensuring quick and accurate service.

Maintained an accurate cash drawer, achieving a 100% balance rate, demonstrating exceptional attention to detail and integrity.

Provided excellent customer service, contributing to a 20% increase in repeat customers. This involved understanding customer needs, providing product information, and resolving issues promptly.

Collaborated with a team of 2 to maintain a clean, organized, and welcoming store environment, enhancing the overall customer experience and promoting a positive work atmosphere.

Skills and Responsibilities:

Transaction Management, Cash Handle Accuracy, Customer Service Excellence

Team Collaboration

Server BG Ole Tyme Deli (December 2015-February 2017)

-Cape Girardeau MO, Jackson MO-

Delivered exceptional service to an average of 50+ customers daily in a traditional deli setting, enhancing the dining experience, and fostering customer loyalty.

Managed multiple tasks efficiently, including order taking, food serving, and payment processing. This required strong organizational skills and the ability to multitask in a fast-paced environment.

Worked collaboratively with a team of 5 to ensure the smooth operation of the deli. This involved coordinating with team members, assisting where needed, and maintaining a positive and productive work environment.

Received positive customer feedback for friendliness and quick service. This feedback and my commitment to excellent service contributed to a 10% increase in repeat customers.

Skills and Responsibilities:

Customer Service Excellence, Efficient Task Management, Team Collaboration

Customer Feedback

Customer Service Buchheits (July 2013- December 2015)

-Jackson MO-

Provided high-quality customer service to an average of 80 customers daily in a fast-paced retail environment, enhancing the shopping experience and fostering customer loyalty.

Effectively resolved customer issues and inquiries, resulting in a 20% decrease in customer complaints. This required strong problem-solving skills and a commitment to customer satisfaction.

Assisted with inventory management and product placement, contributing to a 15% increase in sales. This involved understanding product demand, maintaining accurate inventory records, and strategically placing products to maximize visibility and sales.

Collaborated with a team of 10 to maintain a clean and organized store environment, enhancing the overall shopping experience and promoting a positive work atmosphere.

Skills and Responsibilities:

Customer Service Excellence, Issue Resolution, Team Collaboration,

Inventory Management and Product Placement

Collection Agent NARS Call Center (January 2011- September 2013)

-Cape Girardeau MO-

Managed a portfolio of over 200 accounts, demonstrating strong organizational skills and attention to detail. Successfully recovered overdue payments, reducing the number of delinquent accounts by 30%.

Negotiated payment plans with customers, maintaining a respectful and empathetic communication style. This required strong interpersonal skills and the ability to find mutually beneficial solutions.

Collaborated with a team of 15 agents to meet and exceed monthly recovery targets. This involved developing strategies, sharing information, and supporting each other’s efforts.

Utilized excellent customer service skills to de-escalate situations and maintain customer relationships. This contributed to a 20% increase in successful payment plan arrangements, demonstrating the ability to turn challenging situations into positive outcomes.

Skills and Responsibilities:

Account Management, Negotiation, Team Collaboration, Customer Relationship Management

Receptionist/Medical Assistant River City Health Clinic (March 2007- December 2013)

-Cape Girardeau, MO-

Medical Receptionist:

Warmly greeted patients and visitors, promptly handled their inquiries or directed them to the appropriate staff member.

Answered incoming calls, accurately took messages, and provided comprehensive information to patients.

Scheduled patient appointments and efficiently managed appointment calendars.

Handled patient inquiries via phone, email, or in person, ensuring all questions were answered promptly and accurately.

Maintaining patient records, ensuring they were up-to-date, accurate, and confidential.

Ensured the reception area was tidy, presentable, and stocked with all necessary materials.

Assisted in ordering, receiving, and maintaining office supplies.

Complied with healthcare regulations and safety standards at all times.

Medical Assistant:

Warmly welcomed patients in person or on the telephone, creating a friendly and welcoming environment

Verified patient information by interviewing patients, recording medical history, and confirming the purpose of the visit.

Prepared patients for the health care visit by directing and/or accompanying them to the examining room.

Performed preliminary physical tests; took blood pressure, weight, and temperature; reported patient history summary.

Secured patient information and maintained patient confidence by completing and safeguarding medical records; completed diagnostic and procedure coding; kept patient information confidential.

Scheduled surgeries by making arrangements with the surgical center, verifying times with patients, and preparing charts, pre-admission, and consent forms.

Kept supplies ready by inventorying stock, placing orders, and verifying receipt.

Keep equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.

Completed records by recording patient examination, treatment, and test results.

Skills and Responsibilities Receptionist:

Patient Interaction, Communication. Appointment Management, Patient Inquiries, Record Keeping, Office Maintenance, Inventory management, Regulatory Compliance

Skills and Responsibilities Medical Assistant:

Patient Interaction, Patient Verification, Patient Preparation, Preliminary Test, Patient Confidentiality, Surgery Scheduling, Supply Management, Record Completion,

Equipment maintenance

Server Woodland Steakhouse (May 2004- March 2007)

-Marble Hill MO-

Provided top-tier service to an average of 70 customers daily in a high-end steakhouse setting, enhancing the dining experience and fostering customer loyalty.

Managed multiple responsibilities including order taking, food serving, and payment processing, ensuring a seamless and enjoyable dining experience for customers.

Worked closely with a team of 3 to maintain a clean, organized, and welcoming dining environment, contributing to the overall positive ambiance of the steakhouse.

Consistently received positive customer feedback on service quality. This commitment to excellent service contributed to a 20% increase in repeat customers, demonstrating the ability to build strong relationships and ensure customer satisfaction.

Skills and Responsibilities:

Exceptional Service, Efficient Operations, Team Collaboration, Customer Feedback

Education

University of Missouri-St. Louis Missouri (2024-present)

Currently pursuing a bachelor’s degree in Mental Health Psychology.

Relevant Coursework: Engaged in critical coursework enhancing skills in critical thinking, Interpersonal Communications

Awards and Honors: Recognized for Perfect Attendance Award, Academic Achievement Award, and consistent inclusion in the Honor Roll

Penn Foster High School Pennsylvania Homeschool 2013

Successfully completed high school education through Penn Foster, a fully accredited online homeschooling program.

Developed key skills in self-discipline and time management through rigorous independent study.

Completed a comprehensive curriculum focusing on health care, including courses in Veterinary Assistant, Dental Assistant, Medical Assistant, and Billing and Coding.

Skills and Abilities

Highlighting Strengths and Capabilities:

Analytical Skills:

Data Analysis and Management:

Proficient in using software tools for data analysis and management, capable of interpreting complex data sets and utilizing them to drive decision-making processes.

Problem-Solving:

Demonstrated ability to analyze problems, identify root causes, and develop effective solutions.

Critical Thinking

Strong ability to objectively analyze and evaluate issues to form judgments, ensuring well-informed decision-making processes.

Communication Skills:

Effective Communication:

oExcellent verbal and written communication skills, capable of conveying complex information clearly and concisely.

Conflict Resolution:

oProven ability to mediate disputes and foster harmonious relationships, utilizing effective communication and negotiation skills.

Teamwork:

oDemonstrated ability to work effectively in team settings, collaborating with diverse individuals to achieve common goals.

Interpersonal Skills:

Decision Making:

oStrong decision-making skills, with the ability to make informed choices even under pressure.

Empathy:

oAbility to understand and share the feelings of others, fostering positive relationships and enhancing customer service experiences.

Organizational Skills:

• Time Management:

oAbility to prioritize tasks and manage time effectively.

• Project Management:

oExperience in planning, executing, and overseeing projects to ensure they are completed in a timely manner and within budget.

Personal Skills:

• Resilience:

oAbility to maintain a positive attitude in the face of adversity.

• Self-Motivation:

o

oAbility to work independently and take initiative.

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