Data Entry Customer Service

SC

SUZI COLLINS

********@*****.*** 724-***-**** New Florence, PA 15944 WWW: Bold Profile

Highly organized, proactive and punctual with team-oriented mentality. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Business Administration

Time Management

Verbal and Written Communication

Problem-Solving

Recordkeeping

Organizational Skills

Calm Under Pressure

Data Entry

Good work ethic

Multitasking

Microsoft Office

Self-employed, took care of aging Mother

Leeper, PA

Freight Brokerage and Bookkeeping

12/2017 - Current

Worked from home to take care of aging mother

Prepared financial reports, such as balance sheets, income statements, and statement of cash flows.

Allstate Brookville, PA

Insurance Agent for Allstate

01/2017 - 11/2017

Worked as an insurance agent

Developed and implemented comprehensive insurance plans for clients according to their individual needs.

Sears Optical

Optical Assistant

01/2016 - 01/2017

Assisted with optical services until Sears closed

Assisted with frame selection, lens measurements, and repairs of optical products.

Tractor Supply DuBois, PA

Store Manager

01/2011 - 01/2015

Opened three new stores in DuBois, PA, Bradford, PA, and Cheyenne, Wyoming

Prepared staff work schedules and assigned team members to specific duties.

Conducted daily store operations, including opening and closing procedures and cash handling.

Delegated work to staff, setting priorities and goals. Implemented campaigns and promotions to help with developing goods and services.

Trained and mentored associates to teach daily tasks and procedures. Maintained updated knowledge through continuing education and advanced training.

Understood and followed oral and written directions. Assisted with customer requests and answered questions to improve satisfaction.

Completed day-to-day duties accurately and efficiently. Summary

Skills

Experience

Maintained accurate records of employee performance reviews. Oversaw inventory management through cycle counts, audits and shrinkage control.

Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Created weekly work schedules for store personnel. Strengthened work flow productivity by hiring, managing and developing top talent.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Denise Browns On Line

Course in Freight Brokerage

02/2020

Harvard U

Certificate in Negotiation

06/2014

School of Computer Technology Pittsburgh, PA

Diploma in Computer Programming

Meridith Manor Waverly, WV

Associate of Applied Science in Farrier Science

Westmoreland County Community College Youngwood, PA Some College (No Degree) in Accounting

[Semester, Year] - Dean's List

Education and Training

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