Customer Service Representative

Sally Muniz

*** ******* ****** **** * Manchester N.H 03104 603-***-****

E mail: *****.********@*****.***

SKILLS

Sales Customer service excellence Generating leads

Recruiting Competitive/Strategic Planning Networking

Microsoft Office knowledge Persuasion

PROFESSIONAL EXPERIENCE

Garry’s Service Center Concord, NH July 2017- present

Customer Service Representative

Provide inventory of office supplies and merchandise supply and order replacement as needed

Answer customer inquires over the phone and provide solutions to concerns, schedule appointments for technicians

Organize the stock room

Filing of vendor invoices and other documents

Provide courtesy rides for customers

Cleaning of common customer facing areas

Ashley/Ashbrook Furniture Home store Manchester, NH Sep 2015-July 2017

Office Assistant Manager

Responsibilities include taking all customers payments, and assisting customers with financing

Ordering all products and scheduling deliveries

Document customer concerns in the CRM system (Dynamic365)

Answering large volume of customer calls and emails

Handling all financing issues and submitting them

Valvoline Instant Oil Change Manchester, NH June 2011-Sep 2015

Customer Service/ Sales

I demonstrated good communication and organization skills with the ability to handle multiple priorities with time sensitive deadlines in a high stress environment

Advised customers of service items and assisting the performance of those services

Had to enter all work orders and sale tickets into our proprietary computer system

Handled all customer bill out and cash handling

Responsible for tracking multiple customers during their visit

Awareness of daily revenue and average ticket revenue

Performed soft sales to generate extra revenue

I dealt with 25-30 customers a day and worked with multiple customers at a time

American Resource Staffing Bedford, NH Feb 2007- June 2011

Recruiter

Responsible for staffing temporary and permanent employees throughout the New England area.

Visited customer sites to assure that their needs were being met

Find top candidates using internal database, internet, social media sites and cold calling to source for the best talent.

Coordinated job fairs with local schools and businesses to recruit for talent

Recruited and worked directly with a client that had over seventy ARS employees

Had one of the lowest no show no call records due to consistent coaching and mentoring of all temp staff

Responsible for all administrative tasks related to the employees, including but not limited to I-9’s, W-4, background checks and drug testing

Worked on special projects for the vice president that included the transfers of new accounts from and agency ARS bought out.

Contact this candidate