Customer Service Sales Manager

David N. Kruger

**** ***** ***, **********, ** **270 - *********@*****.*** - 206-***-****

Qualification Statement

I am an outgoing, energetic, and organized professional seeking an opportunity in the civil service industry. Employers, coworkers, and clients would state that organization, diligence, and attention to detail are among my most notable skills leading to my success in my current position. Strong people skills, policy and procedure management, and staff coordination are talents I bring to the company or organization that chooses to hire me.

Areas of Experience

●Over seven years retail management experience

●Ten years of experience in operations management

●Twenty plus years in providing excellent customer service

●Fifteen plus years of staff management

●Experienced in providing security services and law enforcement support

●Current with new technology and software requirements both for office and field use

●Eight years of experience in report preparation and filing

●Over ten years of practice in coordinating police, fire, and security services

●Knowledgeable of staffing and team leadership issues and procedures

●Familiar with interdepartmental processing and the challenges therein

Summary of Skills

●Incident Management

●Access Control

●Alarm and Lighting Management

●AMAG Systems

●Police and Fire Coordination

●Customer Service and Sales

●Strong Communication Skills

●Process Improvement

●People Management

●Budget Maintenance

●Staffing and Scheduling

●Microsoft Windows

●Microsoft Office (2007, 2010)

●Network Fundamentals

●Computer Hardware Basics

●Official Report Writing

●Document Management

Document Processing

Education and Specialized Training

●IFPO Certified Protection Officer

●CPR, First Aid and AED Certified

●Department of Homeland Security Trained: Surveillance Detection

●Setracon: Verbal and Anger De-escalation Certified

●AMAG Symmetry Management System Administrator Certified

●Handcuff and Pepper Spray Certified

Work History

AutoZone Mill Creek, Wa Store Manager(SM) 2016 to Current

As the Parts Sales Manager (PSM) lead company initiatives and ensuring maximum productivity, training and retaining high performing AutoZoners (Representatives) in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance to AutoZone’s expectations. Strove daily to exceed customer’s expectation by delivering an outstanding customer shopping experience.

●Recruit, supervise, schedule train and develop store personnel

●Assume responsibility for the store operation and commercial department in the Commercial Sales Manager absence

●Delegate and ensure store merchandising tasks are completed in a timely manner

●Operate cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability

●Monitor cash flow, inventory and security control

●Maintain sales productivity, store appearance and merchandising standards

●Conduct and review all opening and closing procedures

●Follow proper accident procedures

●Monitor and manage all activities related to Risk & Safety Management to maintain a safe work environment

City of Seattle (via contract Olympic Security Services- Universal Protection Services) Seattle, WA

Security Officer/Shift Lead July 2008 to January 2016

Provide security at the Seattle Municipal Tower, a government owned Class-A, 62-story high-rise that houses approximately 40% of Seattle’s critical infrastructure. Provide customer service in a high volume, diverse setting.

●Vehicle Management

oControl traffic of vehicles in and out of parking garage upper and lower loading dock.

oVerification parking by checking vehicles pass or tickets, walking the garage to make sure vehicles are parked in proper zones

●Security Systems Management & Communication

oMonitor building Camera Systems, Fire control, and Access Control Systems.

oAnalyze security video for investigations.

oManage dispatch systems, building access, and communication with security and local emergency services.

oMaintain communications with all field units using hardline, radio and cellular devices

●Staff Coordination and Management responsibilities

oAssist with management of scheduling, staff redeployment, budget and analysis of process & procedure.

oCreate employee training programs and materials for Certified Protection Officer exam.

oProvide coordination and training of new recruit Security Officers

Contact this candidate