General Manager Assistant
Resume:
SHAWN
NOLTON
***********@*****.***
Bettendorf, IA 52722
Bold Profile
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
PROFESSIONAL SUMMARY
I helped train crew/management for ten new Hawaiian Bros locations as a NRO Trainer (new restaurant opener). I became upper management in less than a year, salaried in less than two, by my hard work and willingness to learn.
ACCOMPLISHMENTS
Hawaiian Bros Island Grill - Assistant General Manager Davenport, IA • 10/2023 - 05/2024
WORK HISTORY
• Handled cash accurately and prepared deposits.
Motivated, trained, and disciplined employees to maximize performance.
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Increased customer satisfaction by addressing and resolving concerns in a timely manner.
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Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
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Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
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Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
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Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
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Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
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Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
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• Resolved problems promptly to elevate customer approval. Analyzed customer feedback data to identify areas of improvement and develop solutions.
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Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
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Operations Management
Customer Relations
Employee Motivation
Relationship Building
Strategic planning skill
Teamwork and Collaboration
Decision-Making
Effective leader
Inventory Control
Food safety and sanitation
Staff Management
Staff training/development
Scheduling
SKILLS
Southern New Hampshire
University
Hooksett, NH • Expected in
02/2027
No Degree: Business Administration
EDUCATION
ServSafe
CERTIFICATIONS
Hawaiian Bros Island Grill - Restaurant Manager
Edwardsville, IL • 10/2022 - 10/2023
Hawaiian Bros Island Grill - Lead Operations Manager Yukon, OK • 02/2021 - 10/2022
Hawaiian Bros Island Grill - New Restaurant Opener/Crew Trainer San Marcos, TX • 09/2021 - 05/2024
Hawaiian Bros Island Grill - Shift Manager
• Correctly calculated inventory and ordered appropriate supplies. Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
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Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
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• Carefully interviewed, selected, trained, and supervised staff. Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
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Reconciled cash and credit card transactions to maintain accurate records.
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• Motivated and trained employees to maximize team productivity. Conducted root cause analysis in deficient areas to identify and resolve issues.
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Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
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Mentored team members to develop their skills and reach their full potential, boosting overall team performance.
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Championed change management efforts during organizational restructuring to minimize disruption to ongoing operations while maintaining employee morale.
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Trained new team members on company policies, procedures, and compliance regulations to maintain high-quality service standards.
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Implemented feedback from management to continually improve performance in the Opener role over time.
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Mentored new hires, resulting in stronger staff development and increased productivity.
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Provided one-on-one mentoring to help individuals reach their full potential within the organization.
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Coached employees on best practices, providing constructive feedback to support their professional growth.
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Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
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Analyzed team performance and identified opportunities for additional training.
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Delivered instructional presentations on equipment use, focusing on efficiency and safety.
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Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
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Prepared and presented supplementary learning material to support structured lessons.
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Enhanced trainee engagement through interactive workshops and hands-on activities.
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Monitored participant workflow and behaviors throughout training process.
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San Marcos, TX • 05/2021 - 09/2021
Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
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Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
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Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
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Worked closely with team members to schedule breaks and shifts to meet state regulations.
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Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
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Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
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Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
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Ensured compliance with all company standards as well as local health and safety regulations during each shift.
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Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
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Exercised composure under pressure and in escalated customer service scenarios.
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Led team meetings to address concerns, share updates, and promote collaboration among staff members.
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• Counted registers and cleaned and secured shop at end of shift.
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