Service Manager Call Center

Cynthia L. Mitchell

***** ****** ***** **

Andover, MN 55304

763-***-****

Qualifications Summary

Experienced customer service advocate with high energy and enthusiasm to meet customer needs. Strong sense of urgency when scheduling field service or handling customer calls. Effective administrator of budgets with good problem-solving skills for balancing customer needs with cost control. Excellent human relation’s skills necessary for directing remote field staff and internal call support. Excellent Communication skills with other managers, customers and employees.

Experience

1986 - Present Viking Engineering and Development, Fridley, MN

Manufacturer of Automated pallet assembly systems.

Service Manager

Assure appropriate staffing of call center

Direct activities of Call center staff

Schedule field service representatives

Take customer calls for service parts orders and complaints and initiate action

Prepare service budget and administer

Meet weekly with other operation management to provide communication between departments on machine issues and sales.

Service Manager Assistant

Back up for director of Service in his absence

Scheduled remote field personnel with customers

Back up for Regional Service Manager

Took Parts Orders

Prepared service quotations

Reviewed all invoices for appropriate billing

Maintained Service parts forecast

Addressed Customer complaints

Other

Responsible for all Personal Computers including hardware and software needs

Production and Inventory Control

Processed work orders for manufacturing

Maintained picklists for production

1985 - 1986 Stone Construction Inc.,

Construction Company for Businesses

Administrative Assistant

Payroll

Receptionist

Accounts Payable

Accounts Receivable.

1981 - 1985 Nott Company

Hydraulic Distributor

Inventory Control Coordinator

Purchasing and receiving of all inventory for Fluid Power Div.

Issued sales quotes

Education

Columbia Heights Senior High

Multiple continuing education Classes

Supervision I - Employers Association

Accounting I – Anoka Ramsey Community College

Contact this candidate