Bilingual Spanish Continuous Improvement

Harry Rivera

Mobile: 814-***-**** Email:*************@*****.*** Mohnton, PA

LinkedIn: linkedin.com/in/harry-rivera-5a5bbb74

Summary

Bilingual Spanish PCI DSS Analyst with over seven years of comprehensive experience in spearheading high-performing teams to ensure rigorous adherence to GRC standards. Adept at conducting thorough assessments, implementing robust security measures, and optimizing processes to safeguard sensitive cardholder data. Proven track record of effectively communicating complex technical concepts in both English and Spanish, facilitating seamless collaboration across multicultural teams, and enhancing organizational compliance efforts. Demonstrated leadership in guiding teams through regulatory changes, fostering a culture of continuous improvement, and delivering actionable insights to drive strategic decision-making. Passionate about leveraging linguistic and analytical skills to mitigate risks, enhance security posture, and uphold the integrity of payment card systems.

ProfessionalExperience

PCI Consultant Baxter Clewis

June 2023 - Present

Mitigated risks and losses for a Fortune 500 organization by conducting a comprehensive review of PCI compliance initiatives alongside a team of Cyber Security Consultants while implementing guidelines and policies, ultimately fortifying security measures for the organization.

Established compliance guidelines and procedures by assessing the company's merchant level to determine the appropriate Self-Assessment Questionnaire (SAQ), thereby ensuring adherence to regulatory requirements.

Facilitated widespread understanding and adherence to PCI DSS requirements by executing thorough training programs for staff which ensured compliance across all levels within the organization.

Collaborated closely with the legal team to ensure inclusion of PCI DSS compliance clauses in contractual agreements with vendors, reinforcing the organization's commitment to security standards.

Enhanced network stability and performance optimization by conducting detailed analysis of systems, networks, and data flow diagrams with relevant teams, thereby effectively minimizing security gaps.

Compliance and Data Security Manager CNAC Finance

July 2020 - Present

Developed a solid foundation for success by implementing strict office protocols which included a clean desk policy and automatic computer log-off within 10 minutes of inactivity which secured private data.

Ensured security and stability by safeguarding loan documents in fireproof file cabinets which maintained adherence to all document retention policies.

Exercised sound judgment and discretion by protecting sensitive customer information while ensuring compliance with all Red Flag rules which reduced the risks of money laundering for the organization.

Conducted five annual audits by focusing on banking rules, state requirements, and corporate regulations which allowed the organization to successfully pass each audit.

Orchestrated a remarkable compliance score surge by conducting documentation reviews with clients, identifying and addressing vulnerabilities, maintaining privacy policies, divulging accurate information surrounding payment options and loan terms, and ensuring all staff provided correct information which raised our compliance score from just 77% to an impressive 93% in just two years.

Implemented a new system for the company that would send a link to the customer for them to input their Pan information. This eliminated the call center from been a high risk to a low risk for handling Pan information

Compliance Manager Moyer Nissan

August 2019 - July 2020

Enhanced overall customer satisfaction by utilizing professional expertise to present various product recommendations aimed at safeguarding their purchase, thereby reducing the risk of future financial stress while mitigating the risk of negative reviews for inadequate service.

Facilitated funding for an acquirer by ensuring timely transmission of all verified documentation while diligently following through to address any outstanding requirements, thereby optimizing funding processes that were crucial for maintaining healthy cash flow.

Compliance Manager AutoRide of Reading

June 2017 - August 2019

Developed a comprehensive fraud prevention program by analyzing transaction data, enhancing security protocols, and training staff, resulting in a 45% reduction in financial losses due to fraudulent activities.

Implemented a customer retention program by analyzing customer behavior, designing targeted marketing campaigns, and incentivizing repeat purchases, resulting in a 30% increase in repeat business which fostered long-term customer loyalty.

Oversaw special finance operations by actively engaging with clients through personalized consultations to clarify intricate processes while managing the funding of all deals which ensured proper execution and timely completion of funding applications.

Education

Certificate Reading Police Academy

May 2001

High School Diploma Thomas Edison John C Ferreira Skill Center

June 1989

Certifications

Qualys

Vulnerability Management Foundation February 2023

Vulnerability Management Detection &Response November 2023

PCI Compliance Foundation March 2023

Skills

Payment Card Industry Data Security Standard Compliance (PCI DSS) Red Flag Rules Implementation Data Security Protocols Leadership Coordination Collaboration Supervision Management Reporting Risk Management Operations Testing Regulatory Compliance Investigation Compliance Frameworks HIPAA NIST Security Tools Active Directory Security Strategy Vulnerability Management Information Security Policy Application Security Risk Management Spanish

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