Marketing Manager Social Media

Marvin Mikesell

***** ** ***** ** #****

Renton, WA 98032

Cell: 206-***-****

email: **************@*****.***

Experience

Claims Specialist - GEICO Renton, WA

Jun 2022 - Oct 2023

• Take incoming calls from policyholders, claimants, attorney office, and from other insurance companies to file new claims and resolve current active claims by making sure to document any new info

• Improved unresolved claims handling processes by analyzing, tracking and troubleshooting root causes of previously managed claims towards completion

• Maintained confidentiality of sensitive information according to privacy laws and company policies.

• Identified potential fraud indicators and referred cases for further investigation.

• Backed up fellow claims professionals in handling complex and problematic claims.

• Explained policy details, claims status and account changes to inform policyholders. Membership and Marketing Assistant - Northeast Indiana Public Radio Fort Wayne, IN Sep 2014 - Mar 2015

• Supported Marketing Manager in day-to-day tasks and projects.

• Enter daily donation deposits to produce fundraising reports

• Supervise and direct a group of volunteers for monthly mailings

• Maintained a comprehensive database of contacts for outreach efforts. Assisted with execution of marketing campaigns, preparing content and collateral.

• Created engaging content for social media platforms, blogs, and newsletters.

• Worked with marketing manager to manage design projects and oversee brand guidelines. Call Center Representative - Parkview Randallia Hospital - Fort Wayne, IN Sep 2011 - Jan 2014

• Completed high volume of inbound and outbound calls within deadlines.

• Assessed callers needs and escalated calls to specific departments and displayed positive, professional and empathetic tone to deliver consistently superior service.

• Demonstrated excellent communication skills when interacting with diverse customers.

• Delivered overhead announcements to specific hospitals in the event of an emergency situation

• Navigated multiple computer applications while conversing with customers. Education

Southern New Hampshire University, Manchester, NH

Data Analytics - Bachelor of Science

Jan 2026 - Present

Ivy Tech Community College, Fort Wayne, IN

Visual Communications - Associates Degree

Jan 2011 - June 2014

Dean’s List

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