General Manager Human Resources
Resume:
Ricardo Porcayo
Sylmar, CA 91342
**************@*****.*** - Mobile 323-***-****
To obtain a position with a progressive restaurant/company chain in the areas of Customer Service, Front & Back of the house, Operations Services, General Manager, Operation Support or Multi-Unit Management. WORK EXPERIENCE
General Manager
Comoncy and Mora Italiano
Los Angeles, CA June 2022 to Dec 2023
Hired to support this double concept breakfast lunch Café and Italian PM Restaurant
Hire, training, and developing team members abilities.
Train Total Guest Satisfaction in all aspects.
Control Food beverage and Labor Cost Control.
Responsible for – P&L, budgeting, forecasting.
General Manager
Benny’s Tacos & Rotisserie Chicken – Los Angeles, CA - May 2016 to 2022
Develops General Managers on all Administrative Facets.
Hands-on with hiring, training, and developing hourly team members.
Train GM’s in Total Guest Satisfaction in all aspects.
Train GM's on Food and Labor Cost Control.
Train GM's into financial responsibility – P&L, cost, /labor controls, budgeting, forecasting.
Train GM's on OSHA and HACCP Procedures and steps.
Evaluate and Review Team Mates According with their Job Descriptions.
Develop and Evaluate LSM according with Restaurant Concepts.
Coach GM's into Lead by an Example.
Develop/create and enforcing SOP’s.
Ensures that all menu items are prepared, portioned, and presented properly in a clean, safe, and sanitary manner, according to all established procedures, performance standards, and local health department regulations.
Ensures proper management of facility and equipment through preventive maintenance, energy conservation, repairs, security measures, and adherence to safety and sanitation requirements. General Manager
Buffalo Wild Wings - Baldwin Hills - July 2015 to April 2016
Maintain a commitment to the Buffalo Wild Wings sales processes, values and business code of ethics.
Ensure that Buffalo Wild Wings policies and procedures are executed consistently by MOD's and staff.
Train FOH members on how to drive sales to fullest potential through development on product knowledge, customer service standards and visual presentation.
Review sales results weekly and make recommendations to correct deficiencies by identifying issues, opportunities and strategies to implement.
Ensure consistent execution of Buffalo Wild Wing's' marketing and visual presentation standards and direction.
Anticipate the needs of stores and proactively recruit top talent to support sales and growth of the Buffalo Wild Wings.
Conducts the hiring, training and development of management and staff.
Ensure compliance to policies and procedures at all times.
Ensure that customer service standards are consistently executed and operational excellence is maintained at all times.
RICARDO PORCAYO 2022 A 2
Demonstrate strong initiative to strategically execute Buffalo Wild Wings objectives.
Work with all PCF department managers to ensure Buffalo Wild Wings objectives and projects are implemented.
Build team spirit and morale by actively seeking and sharing innovative ideas to improve sales.
Direct supervision of MOD's and WCT/corporate auditors.
Communicate with MOD's and WTC/PCF through weekly conference calls, individual follow-up calls, written communication, and one-on-one basis.
Organize new, special sales/promotional events and training in sales.
Prepare weekly business analysis, including monthly business reviews and other reports as directed. Warehouse Inventory Manager
Pressed Juicery - Los Angeles, CA - May 2011 to June 2015
Oversee Shipping and receiving functions.
Assist and maintain appropriate inventory levels.
Managing physical inventory process.
Secure company assets; maintain product identification and marking control systems for the branch.
Maintain a variety of records and reports pertaining to the operation of the warehouse.
Operate warehouse equipment including a forklift
Ensure warehouse meets any and all certifications and company standards for safety, efficiency and cleanliness.
Manage and determine daily warehouse schedule as needed to ensure timely completion of orders and support activities.
Work with HR on successful employments task such as interviewing, hiring, evaluating, and retaining qualified individuals.
Work with HR on any employment relations/legal issues.
Conduct annual reviews for all warehouse associates; make salary recommendations. AM Chef
4Play Gentlemen's Club - Los Angeles, CA - June 2010 to April 2011
Hired to run the BOH operations for this L.A.'s Favorite gentlemen's club with a quick serve component.
Tracking and maintaining food inventory and cost.
Follow a pre-determined menu and occasionally create special menu selections.
Responsible to display a genuine desire to lead the team in producing high quality products. District Manager
Pastagina Fast Gourmet Pasta - Monterey Park, CA - March 2007 to April 2010
Recruited to support and this new pasta concept into administrative and operations.
Develop all menu item penny cost control. In order to get appropriate food cost, and menu value price.
Assist Store Managers with recruitment hiring process
Plans to increase sales volume and or metrics.
Communicates with General Managers to monitor daily Labor Food & Beverage Cost Percent.
Keeps communication between stores and headquarters.
Evaluate and review team members with General Managers to monitor performance.
Coach General Managers into P&L importance.
Schedule store visits and set up goals to improve performance.
Develop all training position manuals and job descriptions.
Train and coach General Managers and Lead by an example.
Responsible to open the new restaurants exceeding company and guest expectations.
Record of maintaining high standards in kitchen cleanliness, sanitation, food quality, and total guest satisfaction.
RICARDO PORCAYO 2022 A 3
Director of Operations
Cabrera's Mexican Cuisine - Duarte, CA - June 2003 to October 2004
Recruited to support and build all administrative resources.
Train General Managers into P&L Statements.
Coordinate and develop all training position manuals along with job descriptions.
Develop all penny cost information, to obtain the appropriate pricing and food cost.
Develop R&D department
Hire and train new managers.
Open new store at Duarte, CA. with up-date design. Operations Support Assistant
The Border Grill - Marquette, MI - 2000 to 2003
Recruited to support this Mexican concept on new operation segments.
Work with unit general managers and training on food cost control.
Re-organize chef central on all aspects.
Re-create all food manuals along with all recipes procedures.
Develop all restaurant positions training programs.
Implemented (IPP) Injury Prevention Program.
Supervisor of Operations
Taquerias Guadalajara - 1999 to 2000
Recruited to implement operational programs.
Implemented all administrative forms.
Developed Human Resources Manuals.
Responsible for completed new store opening as a General Manager (San Juan Capistrano) General Manager
Baja Fresh Mexican Grill - Ventura, CA - 1997 to 1999
Recruited to work as a store general manager into operative and administrative daily activities.
Labor cost reduction-goal 2.5 % actual 1.5 % Irvine location.
Food cost reduction-goal 3.0 % actual 2.0 % Irvine location.
Implemented basic, but non-existing, new store opening countdown program.
Reviewed developed Management training program.
Successfully oriented General Manager into the P&L Statements importance. Director Of Operations
Mucho Mas Mexican Grill - Mesa, AZ - 1995 to 1997
Contracted to develop new fresh-mex concept in this phoenix suburb, developed complete menu, recipes and procedures.
Responsible for complete renovation of existing location.
Produced operating production and human resources manual as well as IPP (Injury Prevention Program)
Coordinated implementation and programming of MICROS POS system including back office module MWS.
Successfully opened restaurant exceeding sales and profit projections.
Successfully trained one General Manager, and one Assistant Manager Stores Operations Specialist
La Salsa Fresh Mexican Grill - Santa Monica, CA - 1988 to 1995
Coordinated various new products rollouts, including front and back of the house training.
As opening team leader Manager successfully opened 15 new locations, including 5 franchise stores. RICARDO PORCAYO 2022 A 4
As a General Manager operated 7 locations throughout the Los Angeles area, including the highest volume company restaurants in the system.
Trained over 20 management new hires, including one District Manager.
Trained over 25 kitchen managers.
Selected GM of the year of 1991
Selected MVP of the year of 1993
Received "Train the Trainers" certification in 1994. CERTIFICATIONS
Food Safety Manager
May, 2022
Human Resources Management
March 2017
ADDITIONAL INFORMATION
SKILLS
Staff Hiring/Firing. Staff Scheduling. Labor Cost Control knowledge. P&L Sheets. Knife Skills. Staff Injury Prevention Program. Kitchen Management. Ordering and Inventory Management. Food Service. Store Management. Employee Communication. Customer Service. Food Safety. Staff Training. Time Management. Compliance OSHA Standards. HACCP Guidelines. Forecasting Scheduling. Forklift Operator. Construction and land development. Computer skills windows, MS word, excel. POS System Micros, Aloha and Pixel Point knowledge, software and MWS.
EDUCATION
B.A. in Business Finance and Economy
Fullerton College - Fullerton, CA 1990 to 1994
RICARDO PORCAYO 2022 A 5
Contact this candidate