Customer Service Representative

Melissa Torres

*** * ****** **

Appleton, WI ****5

***/***-****

**************@*****.***

Employment Objective

Seeking a position in customer service.

Summary of Qualifications

Highly enthusiastic customer service representative with 10+ years. Client interface experience. Motivated customer service representative. Experience in a fast paced work environment. Dedicated and confident in what I do as a customer service representative. Motivated to maintain the best customer satisfaction and contribute to company success. Personable and responsible. I've got 10+ years of cashiering experience, No problem with working in a fast-paced environment. Solid team player with a great positive attitude.

Work History

Quality Assurance

Kelly Services/Plexus

Neenah, Wi

05/2014 to 05/2015

My responsibilities were to inspect circuit boards before moving them forward to the next process step of assembly or shipment. Per customers ABI, work order, or blueprint. Factory worker/Line worker

Masterson Staffing Solutions/Outlook group

Appleton, WI

04/2013 to 03/2014

My responsibilities were to load material and product into package processing equipment. I was also responsible for examining and inspecting the finished product to ensure the packing specifications were met for shipment.

CSR/Cashier

Scenic Valley convenience Store

Shiocton,WI

10/2011 to 02/2012

My responsibilities were to receive payment with either cash, check, credit cards,or with an automatic debits.Always maintain a clean and orderly checkout while doing the general gas station duties every night at closing. Issuing receipts, refunds, credits, and making sure to give the correct change back to customers. Assist customers by providing information and resolving their complaints, Greet customers entering the establishment, sell tickets and other items to customers. Counting and depositing the money at the end of the night.

CSR/Call Center

Job Store Staffing/HBW

Aurora, Co

08/2008 to 09/2008

My responsibilities were to receive incoming calls from customers inquiring about their home warranty insurance.keeping records of customer interactions, record details of inquiries, complaints, or comments, and actions taken. Review the insurance policy terms with the customer to determine whether a particular loss is covered by their insurance policy. Respond to customers inquiries or notify them back with the claim investigation results. Do any adjustments to their claim if necessary.

Team Leader/Supervisor

East Bay

Wausau, WI

07/2000 to 11/2005

My responsibilities were to

receive incoming calls from customers inquiry about their order they placed with us that was incorrect when they received it. Keeping notes in the customer's account of all interactions, details of inquiries, complaints, or comments we do, and as well as the actions that were taken to ensure that the appropriate changes to their account were made correctly.Resolve and handle the customers complaints to the best of my customer service supervisor's knowledge. Completing the correct forms with the correct software,Windows xp, Windows Vista,Microsoft Excel,Spreadsheets,Data Entry,PowerPoint,Windows 2000. Education

Smoky Hill High School Aurora, Colorado Diploma 1993 graduate. Special Skills and Abilities

Customer service management, Retail and convenience store cashier, Call center experience, Computer skills, Assembly line working, Soldering, Using office machines, Quality control, Parts handler, Fulfilling customers orders, Windows 2000, Microsoft excel, 97-98 Word and PowerPoints. Areas of Expertise

•Customer Service Management

•Complaint Handling & Resolution

•Retail Operations Management

•Customer Satisfaction Enhancement

•Front-End Supervision

•Sales & Margin Improvement

•Order Fulfillment

•Teambuilding & Training

References

Available upon request

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