Senior Business Analyst

BHUMI PATEL

+1-647-***-**** *******.*****.*****@*****.*** www.linkedin.com/in/bhumi-patel-49840b299/ SUMMARY

• An extensively analytical and driven Business Analyst, boasting 6 years of experience in requirements engineering, business process modeling, and stakeholder management.

• Evidenced by the successful execution of numerous technical and business projects across diverse domains, including Insurance, Retail, and Telecom.

• Possesses robust leadership and relationship-building skills, critical thinking, analytical skills and problem-solving skills, communication skills, teamwork, capable of supporting, managing, and influencing key stakeholders up to C-Level executives.

• Proven track record in spearheading business change projects involving requirements gathering, analysis, and documentation.

• Proficient in utilizing full Software Development Lifecycle (SDLC) and project management skills, including Waterfall and Agile methodologies.

• Demonstrated adept organizational skills, interpersonal skills, collaboration, decision-making skills, detail-oriented, and time management abilities involves effectively adapting to shifting priorities, handling multiple tasks concurrently, and ensuring deadlines are met.

• Thrives under pressure, consistently delivering innovative solutions to new and challenging scenarios. Knowledge of software documentation standards and best practices. PROFESSIONAL EXPERIENCE

Sr. Business Analyst Feb 2022 - Present

Rogers Communications, Toronto

• Documented Business Requirements and Software Requirement in the form of user stories, and Functional Specifications using diverse requirements gathering and elicitation techniques, including brainstorming, interviews, workshops, and more.

• Acted as a liaison between business users and members of the IT (Information Technology) team, collecting and documenting intricate business and technical requirements, including business rules and data standards

• Conducted needs assessments with business users to understand and document their requirements comprehensively.

• Demonstrated expertise in stakeholder management, fostering transparent communication channels to ensure project progress comprehension and timely resolution of concerns and feedback.

• Crafted and formulated Use Cases, Activity Diagrams, and Sequence Diagrams Utilizing Unified Modelling Language (UML) principles.

• Led Product Backlog refinement sessions with the Scrum team to enhance, prioritize, and estimate user stories. Collaborated with the Product Owner to establish, refine, and oversee a Product Backlog and User Stories on JIRA.

• Extracted data in Excel format using SQL Management Studio, employing inner joins and other techniques for efficient table mappings.

• Consistently supported the Scrum Master in problem-solving, conflict resolution, and impediment removal, contributing to an increase in team velocity.

• Collaborated with the Change Management team to document and execute change requests effectively.

• Engaged in bi-weekly Sprint Review and Sprint Planning meetings alongside the Scrum Master.

• Led Scrum review and retrospective ceremonies, facilitating analysis and implementation of lessons learned to enhance team efficiency.

• Proficient in ServiceNow platform, demonstrating mastery in administration, configuration, and customization to streamline workflows and enhance organizational efficiency.

• Generated and upheld project artifacts, meeting materials, reports, and status updates.

• Performed surveys to collect user requirements and guided the development of product features and functionalities based on identified and approved requirements.

• Prepared process and data models, utilizing Visio to craft workflow diagrams and other models adhering to the Business Process Model and Notation Language (BPMN 2.0) standards.

• Prepared and documented test plans for User Acceptance Testing (UAT) and System Integration Testing (SIT), deriving test cases from business use cases and meticulously documenting test scripts.

Business Analyst May 2020 – Jan 2022

Walmart, Toronto

• Operated within a fully agile environment utilizing the JIRA tool. Orchestrated data migration and post-migration activities to facilitate the expansion of fiber network services.

• Employed UML and process diagrams like Use Case, Wireframes, Mock-ups, Prototypes and flowcharts to visually depict processes effectively, subsequently presenting them to my Scrum team to enhance their comprehension.

• Conducted reviews of user stories with the Product Owner to ensure their completeness, adherence to the INVEST approach, and readiness for inclusion in the Sprint according to the Definition of Ready (DoR).

• Documented and tracked user stories using Jira and experienced in process improvements and collaborate with UI/UX teams.

• Actively participated in all scrum ceremonies, collaborating closely with the Scrum Master to ensure adherence to time boxing and achievement of the sprint goal within the stipulated two- week timeframe.

• Utilized SQL management studio to extract data in Excel format and perform table mappings using inner joins, among other techniques and technical knowledge of integrations and application infrastructure

• Conducted one-to-one meetings, web conferences, and Joint Application Development (JAD) sessions with various stakeholders and subject matter expert.

• Analyzed issues and provided suggestions to establish a consistent process for communication, escalation, and issue resolution.

• Expressed business requirements gathered from user interviews and workshops, subsequently translating these requirements into technical specifications for developers.

• Collaborated with cross-functional team members in reviewing requirements using Acceptance Criteria, Use Case Diagrams and Activity Diagrams.

• Facilitated daily defect status and progress meetings with the quality assurance team, and generated reports. Utilized Clear Quest for defect tracking, identifying and documenting all issues, validate functionality gaps, and new functionality needs.

• Engaged in monitoring process flows, roadmap, and formulated business processes Verification Plans. Conducted and drafted user test checklist manuals for the UAT phase. Jr. Business Analyst May 2018 – April 2020

Manulife Insurance, Toronto

• Gathered and documented clear and concise Business and Functional Requirements.

• Drafted Use Cases and developed corresponding use case diagrams.

• Collaborated with the development and business units to ensure alignment between Test Scripts, Configuration, and Change Management plans and functional requirements.

• Played an active role in all stages of the Software Development Life Cycle (SDLC), from inception to the transition phase.

• Acted as a liaison between stakeholders, system users, clients, subject matter expert and managers to collect requirements.

• Formulated and drafted technical specifications.

• Contributed to project artifact documentation, including business requirements documents, functional specifications, flowcharts, and system architecture source-to-target mappings.

• Compiled BRD, and SRD, and created a requirement traceability matrix.

• Developed the User Acceptance Test (UAT) plan and obtained requisite sign-offs from relevant business units.

• Conducted JAD sessions and Brainstorming sessions.

• Utilized MS Visio to map out both current process flows and future process designs.

• Collaborated with operations to evaluate new procedures, templates, and training materials.

• Supported testing efforts by documenting test cases and coordinating with the QA team. SKILLS & COMPETENCIES

• Business Process Modeling & Improvement

• Full SDLC Experience - Agile & Waterfall

• Stakeholder Management

• User Acceptance Testing (UAT)

• Jira, Confluence, Teams, MS Visio, MS

SharePoint, Trello, Miro, Atlassian, Lucid

Chart, Draw.io, Google Suite, Azure DevOps

• Written & Verbal Communication Skills

• Confident - Work at all Levels

• Excellent Presentation Skills

• Project Management & MS Project

• Data Analysis, Mapping, Minning, and

Analytics, ETL, Database,

• MS Word, MS Excel, PowerPoint, &

Outlook, Microsoft Office 365, Figma

• SQL, HTML, CSS, JavaScript,

• MockFlow, UML, BPMN, Design

• Unit Testing, SIT (System Integration

Testing) UAT - User Acceptance Testing,

Sanity Test, Smoke Test

EDUCATION CERTIFICATION

• BACHELOR OF BUSINESS ADMINISTRATION

Gujarat Technological University

• IIBA Certificate of Competency in Business Analysis (CCBA)

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