order writer/Buyer
Resume:
Christina De Masi
Customer Service Representative - Union Sports Arena
Westfield, NJ 07090
*********@*****.***
Experienced manager looking for position in customer service. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Grocery order writer/buyer/team member trainer
Whole Foods Market - Union, NJ
September 2019 to Present
break down pallets of merchandise
full knowledge of all products and location in store implementation of planograms for weekly/bi-weekly sales cutting in of new products
stocking
customer service
Customer Service Representative/Cafe Manager
Union Sports Arena - Union, NJ
September 2010 to Present
Provide excellent customer service to new and existing customers. Accurate handling of monies and POS systems with data entry. Ability to multitask with high call and customer volume. Managing of café on daily basis
Recommended and helped customers select merchandise based on their needs. Served as liaison between customers, Full customer service in a restaurant Informed customers about sales and promotions in a friendly and engaging manner. Crew Supervisor
Developmental Disabilities Association of NJ - Springfield, NJ January 1999 to January 2006
Supervised mentally challenged adults in a work facility. Provided training on the tasks necessary for specific work assignments. Served as a role model to provide examples of proper social etiquette. Documented each individual's goals and objectives as well as maintained documented status on meeting goals and objectives.
Preformed payroll duties.
Senior Store Manger
West Coast Video Entertainment Corp - Westfield, NJ January 1997 to January 1999
Managed the daily operations of a retail store.
Provided excellent customer service.
Responsible for interior merchandising for rental and retail sales. Achieved all monthly sales goals set by corporate.
Accurately documented quarterly and yearly store inventory. Accountable for all employee related decisions and actions. Emergency Medical Technician
EMTAC - Irvington, NJ
January 1992 to January 1996
Provided direct patient care.
First response team to provide emergency medical attention. Documented patient charts accurately.
Education
Associate in Liberal Arts Psychology, Sociology
Union County College - Cranford, NJ
1992
Skills
• CUSTOMER SERVICE (10+ years)
• RETAIL SALES (10+ years)
• POS (10+ years)
• DATA ENTRY (2 years)
• PAYROLL (2 years)
• CSR (10+ years)
• Customer Care (10+ years)
• Product Demos (8 years)
• Coffee Experience (3 years)
• Phlebotomy (1 year)
• EMT Experience (10+ years)
• Developmental Disabilities Experience (8 years)
• Venipuncture (1 year)
• Vital Signs (10+ years)
• Patient Care (10+ years)
• Supervising Experience
• Planograms
Certifications and Licenses
Phlebotomy Certification
Food Handler Certification
Assessments
Customer Service — Highly Proficient
May 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Written Communication — Familiar
May 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar
Sales Skills — Highly Proficient
January 2019
Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers.
Full results: Highly Proficient
Delivery Driver — Highly Proficient
April 2020
Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
excellent customer service, data entry, inventory, payroll, POS, retail, retail sales, sales, CPR certified, ServSafe
Food handler Certified, National Phlebotomy Certification
Contact this candidate