Front Desk Customer Service

Sarah Elliot

**** ***** **. ********, ** ***** 903-***-**** ************@*****.***

OBJECTIVE

To have a rewarding career serving guests with my 10 years of customer service and caregiving expierence.

EXPERIENCE

Concierge

Heartis Longview Assisted Living Longview, TX April 2022 - March 2044

My duties included greeting guests upon arrival, addressing any guest inquiries or concerns promptly and courteously. As well as answering the front desk phones, general office work and assisting the director with their calls. Another of my duties was to create calendars and schedule resident outings as well as notify the directors of the outings.

Concierge

Parkview on Hollybrook Longview, TX May 2021 - April 2022

I worked at the front desk and greeted guests promptly and professionally. If a guest had a question or concern I addressed it immediately. I was also responsible for taking the calls at the front desk. If needed I would transfer the callers to the correct person to handle the callers’ needs.

Laundry Aide and Caregiver

Heartis Longview Assisted Living Longview, TX September 2015 - May 2021

My responsibilities consisted of gathering, washing, drying, folding and delivering laundry to our residents. I also helped residents with any needs they may have including, assisting with bathroom trips, making up their beds, dressing and going to other areas of the community. I actively engaged with the residents in their scheduled activities and during meals to provide emotional support, companionship, and encouragement fostering a sense of community and belonging. I played a vital role in ensuring the safety, dignity, and quality of life for our residents, while also fostering a warm and nurturing environment within the community.

EDUCATION

BMI Business and Vocational School

Longview, TX September 1983 - April 1985

I earned my Certificate in Office Administration

Certifications

CPR

Texas Food Handlers Certification

Skills

I have the following skills that I believe will help me in my job duties.

●Technology skills - 55 Words Per Minute typing, I can operate a multi-function copier and I am skilled in multi-line phone systems.

●Software skills - Microsoft Word and Excel, Windows 7 and 10, I am also familiar with OneDrive Calendar and PDF readers.

REFERENCES

Mrs. Cheyanne Fite

Concierge at Parkview on Hollybrook 903-***-****

Ms. Krista Walker

Concierge at Parkview on Hollybrook 903-***-****

Rebecca Russell

903-***-**** *******.*****@*****.***

Yuri Moncada

903-***-**** ************@*****.***

Holly Gannon

903-***-**** *******@*************.***

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