Customer Service Data Entry

ASIA FOSTER

Memphis, TN *****

901-***-**** ************@*****.*** https://www.linkedin.com/in/asia-foster-603989239/ PROFESSIONAL SUMMARY

United States Navy Veteran leveraging more than 10 years of proven experience in healthcare, finance, operations, and customer service. Managed teams of more than 15 staff members in a dynamic, customer service environment. Implemented controls for a smoother operation and conducted audits to decrease discrepancies in customer satisfaction. Possess a comprehensive background in administrative duties, leadership, scheduling, collaboration, time management, communication, accountability, problem-solving, organization, data entry, attention to detail, and teamwork. Maintained and tracked Excel spreadsheets and generated weekly labor reports as required by the Executive Leadership. Coordinated and arranged meetings, workshops, and events including maintaining office schedules, calendars, material development, and the procurement of equipment and facilities. Established ability to bring structure, cohesiveness, and collaboration.

● Customer Support

● Documentation

● Data Management

● Records Management

● Training and Mentoring

● Policy Implementation

● Billing

● Contract Management

● Operational Planning

EDUCATION CERTIFICATION

Associate of Applied Science (A.A.S.), Administrative and Management Studies Excelsior College 2023 Remote Online Notary Senior Leadership Course Advanced Leadership Course Command Pay and Personnel Administrator Training Customer Service Training PII Training Navy Electronic Signals Intelligence Instructor Departmental Career Counselor TECHNICAL COMPETENCIES

Software: Microsoft Office Suite 365 (Excel, Word, Outlook, PowerPoint, Adobe, etc.), Google Docs, SharePoint Operating Systems: Mac / Microsoft Windows

PROFESSIONAL EXPERIENCE

Bluff City Electrical Contractors Memphis TN 2022 – 2023 Director of Finance

Oversaw consolidating reporting from all operating divisions for weekly P&L flash estimates, month-end financials, quarterly forecasts, and identified budget to actual variances.

● Developed annual budgets and maintained ongoing analytics for the $6M for a construction operation; Played a key role in evaluating and strengthening internal controls, which mitigated risk exposure

● Designed and implemented new systems to drive efficiencies in scheduling, invoicing, and reporting that increased operating margin from 15% to 20%

● Responsible for all financial matters including banking relations, cash management, insurance, facilities, accounting, client services, order processing/production, and billing

● Understood and complied with federal, state, and local regulations that affect the taxes and finances of the organization

● Analyzed monthly, quarterly, and annual financial performance which was translated into financial reports for senior management

● Consolidated multiple processes, procedures, and systems, which created efficiencies while reducing staffing needs

ASIA FOSTER PG. 2

United States Navy Various Locations 2007 – 2019 Senior Personnel Manager (2018 – 2019)

Facilitated over 2K Navy pay and personnel transactions for command personnel on behalf of the pay and personnel supporting organizations. Provided guidance to command personnel on changes to Navy pay and personnel policies and procedures.

● Created over 600 travel transactions at the appropriate level for both ashore and afloat commands in accordance with policies, procedures, and system capabilities

● Assisted with new hire orientation programs for the command of over approx. 650 students quarterly; Collected, reported, and disseminated reports to Commanding Officer on all variances

● Administered accountability program for quality and followed up with leadership on required actions daily

● Oversaw Top Secret Facility Document Control Coordinator who maintained consistent records and assures compliance to the program is met and all new documents are within the required controls

● Generated billing reports in naval systems for all branches for travel expenses and calculated billing rates for special work orders according to contractual agreements.

● Prepared weekly invoices for military members and families; Daily follows up with leadership on required actions

● Coordinated all facility purchasing functions and investigated best price models within the military budget. Signals Intelligence Instructor (2017 – 2018)

Taught more than 100 technicians on collection and exploitation of electromagnetic signals, including communication and non-communication signals.

● Provided hands-on instruction on sophisticated equipment to gather, sort, and scan intercepted foreign communications and non-communications

● Conducted exercises on identifying and processing the intercepted signals and performing analysis to establish target identification and operational patterns

● Planned, coordinated, and executed Signals Intelligence (SIGINT) and Electronic Warfare (EW) operations from start to finish, while utilizing both programs of record equipment, as well as commercially acquired equipment

Department Career Counselor (2016 – 2017)

Provided career information guidance and assistance to help service members explore and evaluate their education, training, interests, and capabilities. Managed objectives, statistics, and awards program.

● Responsible for collecting and analyzing retention and attrition data; Supervised and coordinated marketing, prospecting, interviewing, processing, classification, and counseling efforts

● Determined service member eligibility to immediately reenlist or extend; Reviewed reenlistment and extension documents for accuracy

● Provided service members with guidance and motivation in maximizing their career potential, and counseling to transitioning or retiring personnel. Cryptologic Technical Supervisor (2014 – 2016)

Oversaw the daily operation of more than 10 technicians operating electronic intelligence-receiving and direction-finding systems, digital recording devices, analysis terminals, and associated computer equipment.

● Conducted Operating electronic intelligence-receiving and direction-finding systems, digital recording devices, analysis terminals, and associated computer equipment

● Trained Navy Electronic Signals instructors in the course curriculum and requirements to ensure fulfillment of both Naval Training Command (NTC) and Air and Education Training Command (AETC) standards that increased staff flexibility to meet training requirements by 60%

● Created spreadsheets and maintained various databases for accountability of personnel, inventory, and

$100K budget also converted Word files to PDF as needed for more efficient distribution

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