Customer Service Store Manager
Resume:
KRISTIAN ALTIERY VAZQUEZ
Orlando, FL 32839
********.*******@*****.***
SUMMARY OF QUALIFICATIONS
Over ten years of experience in customer service and six years of experience in assistant manager and store manager. Motivated professional with strengths in supervising employees and promoting optimal customer service. Able to develop productive relationships with colleagues, customers, and staff at all levels. Strong organizational skills with attention to detail. Acquired and put in practice knowledge in computer systems such as, Microsoft Office Software (Word, Excel, Power Point and Outlook).
EXPERIENCE
Store Manager February 2018 – Present
Original Penguin & Perry Ellis Orlando Int. Premium Outlets
●Work with district managers and employees to identify opportunities in the store, and to develop solutions and action plans for idea implementation.
●Hire, train, and develop employees for various positions throughout the store.
●Lead and execute annually store inventory.
●Lead employees in the planning, implementation and execution of merchandising and operating initiatives.
●Develop weekly schedules per payroll guidelines.
●Teams sell and participate in associate sales to gain insight and lead by example.
Assistant and Training Ambassador Manager 2018 - 2021
Perry Ellis Orlando Int. Premium Outlets
●Leading and teaching specific skills to improve the stores performance.
●Communicating what is expected and showing associates how to do it.
●Listen and observe to recognize what’s done well and what needs improvement.
●Use available tools to set clear expectations with each associate of the team.
●Provide performance feedback and conduct a Take TEN activity with every associate, including managers.
●Teams sell and participate in associate sales to gain insight and lead by example.
●Provide updates to High Management on what’s working or not.
●Communicate with Store Manager and encourage associates to share issues as they occur.
Assistant Manager 2015 - 2018
Perry Ellis Belz Outlets Canóvanas, PR
●Supervised and trained employees in sales, merchandising and inventory control.
●Assist the store manager performing all job tasks as assigned.
●Provide updates to High Management on what’s working or not.
●Communicate with Store Manager and encourage associates to share issues as they occur.
SKILLS
Bilingual (English and Spanish)
Computer literacy
Creative and initiative
Sales
Customer service
Leadership
Supervising experience
Inventory
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