Patient Care Customer Service
Resume:
Heather Nicolosi
Tampa, FL *****
***************@*****.***
A driven and adaptable professional with a strong foundation in healthcare and patient care, seeking a career transition into medical or pharmaceutical sales. Proven ability to build rapport with patients, staff, and colleagues. Fostering positive working relationships to achieve optimal outcomes. Extensive experience in sterile environments, understanding of various medical procedures, and a passion for health and wellness. Possess excellent communication and interpersonal skills, thrives in a fast-paced environment, and is eager to leverage transferable skills to excel in a sales role. Work Experience
Operating Room Assistant
Tampa General Hospital - Tampa, FL
September 2022 to Present
Transporting patients
Assisting surgical cases
Understanding of all surgical procedures
Turn over operating rooms
Assist nurses/surgical techs with equipment
Showing empathy towards patients
Assists with overall patient care
Maintaining a sterile environment
Orthopedic Technician
Tampa General Hospital - Tampa, FL
July 2022 to September 2022
I am responsible for performing procedures such as casting, splinting, traction, and overhead frames. Personal Trainer/Fitness Instructor
Burn Boot Camp - Troy, MI
February 2022 to June 2022
Motivating members to achieve their Fitness goals . Chiropractic Assistant
ROM Family Chiropractic - Shelby Twp, MI
October 2020 to October 2021
Check in/out patients
Answering phones
Assist Dr. with procedures / X-rays
Customer service
Independent Crossfit Coach
Crossfit Asylum - Shelby Charter Township, MI
December 2014 to September 2017
• Recruited and retain clients of all ages and fitness levels • Motivated clients to work to their maximum potential and outside their comfort zone • Monitored and addressed the misuse of equipment to prevent potential injury • Maintained full understanding of all exercise equipment and proper operations
• Demonstrated and instructed proper form and technique to maximize desired results • Presented accurate and up-to-date information and advice on fitness • Developed individual meal plans according to the clients weight goals • Program Design
Personal Trainer
Detroit Pride Cheerleaders
• Motivated Cheerleading Professionals to work to their maximum potential • Demonstrated and instructed proper form and technique to maximize desired results • Developed individual exercise programs based on their personal fitness levels • Instructed group CrossFit based workouts (Cardio, Weight, and Flexibility Training) • Developed specific meal plans according to the individual weight goal Crossfit Coach / Marketing Strategist
Crossfit - Fairport, NY
• Program Design • Market analysis • Budget Planning Education
Certificate in Surgical Technology
Erwin Technical Center - Tampa, FL
August 2023 to Present
Associate in Exercise Science
Central Piedmont Community College - Charlotte, NC September 1998 to May 2000
Skills
• Physiology Knowledge
• Outside sales
• Group Fitness
• Nutrition
• Cheerleading
• Organizational skills
• Personal Training
• Customer service (10+ years)
• Program Design
• Medical terminology
• Weight loss
• Medical terminology (2 years)
• Health coaching
• Customer service
• CrossFit
• Microsoft Excel
• Medical office experience
• Retail sales
• Computer skills
• Anatomy Knowledge
• Event Planning
• Program Development
• Communication skills
• Organizational skills
• Marketing
• Computer skills
• Outside sales
• Microsoft Excel
Certifications and Licenses
AED Certification
First Aid Certification
CPR Certification
Contact this candidate