Front Desk Patient Care

Nicholas Brandon Duff

Torrington, CT 959-***-**** *************@*****.***

WORK EXPERIENCE

RestorixHealth, Inc – Bristol, CT

Front Desk Coordinator, March 2023 – Present

Promptly register and schedule patients in the wound care center utilizing Meditech and WoundDocs EHR software programs.

Verify insurance eligibility, precertification/prior authorization for office visits, procedures, and imaging in a timely manner.

Scanning and uploading documents into hospital system and electronic medical record.

Charge entry and daily reconciliations.

Act as a liaison between Bristol Hospital and RestorixHealth staff, as well as communicate with referring Providers’ offices/clinics for any necessary medical information for patient care.

Perform any requested duties necessary for efficient operations and extraordinary patient satisfaction in a high volume clinical setting, adhering to patient privacy requirements per HIPAA regulations.

ProHealth Physicians, part of Optum Inc – Farmington, CT

Patient Access Coordinator, March 2022 – February 2023

Professionally answered patients calls to schedule, confirm, and/or cancel all types of appointments.

Accurately obtained demographics, insurance information, and acute/chronic concerns.

Promptly identified and escalated issues to supervisors, team leads, and clinical staff to answer patients’ questions/concerns, established rapport, provide patient focused service with a positive impression of the organization.

Exceeded established quotas in a high-volume call center.

Demonstrated strong knowledge of and abide to all HIPAA, confidentiality, and privacy laws.

Strong knowledge and use of Allscripts EHR system.

Awards and Honors

Central Connecticut State University, New Britain, CT

Undergraduate Student

Ebenezer Don Carlos Bassett Scholar Award

Academic Excellence Award for the LGBT Community

Award for Advocacy and Activism for the LGBT Community

EDUCATION

Central Connecticut State University, New Britain, CT

B.A Anthropology, minor in Biological Anthropology, December 2014.

Graduated Cum Laude, GPA 3.51

Scientific and holistic study of man, educated in all four subfields which encompass Biological, Cultural, Linguistic, and Archaeology within Anthropology.

Conducted local field and international research.

Student member of the American Anthropological Association.

SKILLS

Strong experience using Microsoft Office and affiliated programs, MLA, APA, AAA formatting, qualitative and quantitative research methodologies which include, but not limited to, data analysis, structured, and unstructured interviewing techniques in laboratory and field settings.

Contact this candidate