Automotive manager, facilitator, subject matter expert and consultant
Resume:
John Burch
Experienced manager, trainer and consultant
Troy, IL 62090
*********@*****.***
1. Have enjoyed the luxury of working with customers, employees, unions, and business owners for over 30 years.
2. Skilled in sales, as well as developing proposals, bids and estimates for customers and businesses. 3. An experienced manager that has a history of respecting my staff working with them to provide a better working environment, while still setting expectations and maintaining a structured, disciplined environment.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Independent mechanical inspector
Independent - Edwardsville, IL
April 2021 to Present
Complete mechanical inspections and provide detailed reports regarding cause, extent, and recommendations for repair.
Facilitator/Trainer
The Kerry Group - St. Louis, MO
March 2015 to August 2020
Conducted workshops to promote knowledge of products, as well as sales techniques to improve individual, as well as store/business success.
Also served as a professional consultant for new programs, both training programs, as well as travelling displays.
Customer services, and Shop Manager
PRECISION RESTORATIONS - St. Louis, MO
March 2014 to March 2015
Updated company social network sites, performed inspections to compile estimates for restoration of classic vehicles. Presented estimates to customers and closed the sale based on that estimate. readied supplements for customer review. Wrote blogs for company site that were educational, also drafted stories to honor the vehicles we were working on in the facility. As Shop Manager I managed productivity and work flow. Service Director
McMahon Ford
March 2001 to July 2013
for the last five years, worked as Service Manager and Service Advisor prior to 2008 at McMahon Lincoln Mercury
Service Manager, Chrysler and Mitsubishi
Various Franchised Dealers
November 1985 to March 2001
Service Advisor, Mazda, Hyundai, Suzuki, Nissan, Ford, Subaru, Volkswagen, Chrysler Service Technician, Datsun, Ford
Education
Associate in Automotive Technology
Nashville Auto-Diesel College - Nashville, TN
June 1985 to April 1986
None in Automotive Technology
Lewis and Clark Community College - Godfrey, IL
June 1983 to June 1985
High school diploma in General Studies
Alton Senior High School - Alton, IL
August 1982 to June 1985
Skills
• Auto Service Management (10+ years)
• Financial Report Writing (5 years)
• Service Technician Experience (10+ years)
• Business Development (7 years)
• Conflict Management (10+ years)
• Microsoft Office (10+ years)
• Profit & Loss (10+ years)
• P&L Management (10+ years)
• Money Management (10+ years)
• Production Planning (10+ years)
• Employee Evaluation (10+ years)
• Employee Relations (10+ years)
• Employment Law (10+ years)
• Customer Service (10+ years)
• Customer Relationship Management (10+ years)
• Strategic Planning (8 years)
• Branding (8 years)
• Presentation Skills (6 years)
• Layout Design (2 years)
• Sales Management (10+ years)
• Leadership (10+ years)
• Proposal Writing (3 years)
• Auto Estimating (10+ years)
• Recruiting (10+ years)
• Budgeting (10+ years)
• Mechanic Experience (10+ years)
• Automotive Repair (10+ years)
• OSHA (10+ years)
• Time management (10+ years)
• Microsoft Excel (10+ years)
• Sales (10+ years)
• Management (10+ years)
• Negotiation (10+ years)
• Marketing (10+ years)
• Retail management (10+ years)
• Forecasting (10+ years)
• Teaching (6 years)
• Teaching (6 years)
• Education & instruction (8 years)
• Automotive service (10+ years)
• Management (10+ years)
• Management (10+ years)
• Restoration (10+ years)
• Auto estimating (10+ years)
• Customer service (10+ years)
• Automotive diagnostics (10+ years)
• Restoration
• Mechanical knowledge (10+ years)
• Customer service (10+ years)
• Management
Assessments
Automotive maintenance — Proficient
December 2020
Measures a candidate's knowledge of general vehicle maintenance inspections to complete minor repairs.
Full results: Proficient
Customer focus & orientation — Expert
December 2020
Responding to customer situations with sensitivity Full results: Expert
Sales skills — Highly Proficient
January 2021
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Highly Proficient
Automotive maintenance — Proficient
May 2021
Knowledge of vehicles, vehicle maintenance, and repairs Full results: Proficient
Mechanical knowledge — Highly Proficient
April 2021
Understanding and applying mechanical concepts and processes Full results: Highly Proficient
Mechanical skills: Monitoring — Highly Proficient
April 2021
Understanding of machine dials, gauges, displays, and data charts Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Understand financial reports and analysis of performance based on reports.
• Effective at identifying and instituting changes to positively affect customer and employee satisfaction and dealer profitability.
• Experience working with multi-franchise businesses and businesses with multiple locations collecting data for comparison and improvement and then working to implement processes to achieve the success desired.
• Practical experience making verbal, visual as well as written presentations in a clear, concise manner so that all involved understand current and future objectives.
• Hands on experience training and coaching sales personnel as well as technical staff based on feature and benefit, as well as inspection based opportunities.
• Working knowledge and familiarity with Dealertrack, ADP, Reynolds and Reynolds and UCS DMS systems.
• Recruited and trained Sales Consultants to achieve industry leading numbers of 2.3+ hours Per R.O., effective labor rate at or above 85% and CSI scores above 90.
• Recruited and trained technical staff, consistently achieving productivity at or above 120%.
• Familiar with and competent at all Microsoft Office systems including Word, PowerPoint and Excel.
• Train New Car Sales Professionals how to use feature and benefit technique to improve gross and customer experience.
• Increased fleet business and business exposure to realize over 200% gain in fleet traffic flow and achieving preferred status with many fleet companies such as PH&H and GSA.
• Experience with various Customer Data Base Systems such as Autobase, VIN Solutions and Autosoft.
• Experienced in facility design including layout, equipment, efficiency and liquidation of old equipment.
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Experienced with Union Contracts and negotiating such contracts.
• Experienced with vendor contracts and negotiating such contracts.
• Proven ability to grow and expand business to include addition of desired franchise opportunities. Awards and Certificates
• Master Certified Service Manager, Ford Motor Company
• Master Certified Service Advisor, Ford Motor Company
• Master Certified Warranty Administrator, Ford Motor Company
• Multiple year Employee Excellence Award, Ford Motor Company
• Recognized by Ford Motor Company, Chrysler, Mazda and Mitsubishi for outstanding customer service.
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