Customer Service Representatives

Contrina Griggs

**** **** ****, *********, ** ***16

667-***-**** ***********@*****.***

Work Experience

Dennis marketing group, Essex Maryland September 2007 – April 2008

Telemarketers

●Obtain customer information such as name, address, and payment method, and enter orders into computers.

●Explain products or services and prices, and answer questions from customers.

●Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.

●Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.

Edison response, Baltimore Maryland March 2006 – April 2007

Customer Service Representatives

●Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

●Check to ensure that appropriate changes were made to resolve customers' problems.

●Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Chimes DC, Baltimore Maryland March 2005 – October 2006

Receptionists and Information Clerks

●Hear and resolve complaints from customers or the public.

●Schedule appointments and maintain and update appointment calendars.

●Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

●Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

National fidelity mortgage, Owings mills Maryland August 2004 – July 2005

Customer Service Representatives

Education

Owings mills high school, Owings mills Maryland August 1995 – June 2000

High School, High school, 2.9 GPA

Tessy college of technology, Baltimore Maryland September 2003 – April 2004

Certificate, Microsoft user specialist, 2.9 GPA

Maryland beauty academy, Riesterstown Maryland August 2019 – April 2020

Vocational, Cosmetology, 2.7 GPA

Skills

●Invoicing

●Customer Support

●Inbound Calls

●Cash Handling

●Order Delivery

●Outbound Calls

●Office Equipment

●Customer Engagement

●Retail Operations

●Setting Appointments

●Customer Data Management

●Order Processing

●Sales Support

●Help Desk Support

●Merchandising

●Billing

●Data Entry

●Customer Inquiries

●Cash Register

●Call Center Experience

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