Machine Operator Customer Service

Sally Rodriguez

West Covina, CA *****

****************@*****.***

Cell 626-***-****

SUMMARY:

I am a self-motivated, sensible, goal-oriented individual with excellent communication and interpersonal abilities. Accomplished exclusive operational forklift proficiencies with a contribution of 5 years as a machine operator reporting to Operations Managers other top directors. HIGHLIGHTS OF QUALIFICATIONS:

● Able to work in a fast-paced setting, under tight deadlines

● Experience in multi-tasking projects concurrently

● Fitted to demonstrate attention to detail

● Proficient in maintaining records while creating improved efficiency.

● Microsoft Word, Excel, Keyboarding 35+ wpm,

10-key

● Able to lead by example and demonstrate

professionalism

● Certified Forklift Licensed

● Skilled to operate a manual / powered jack to lift product

● Communicating via Electronic Mail, Telephone Face- to-face Discussions

● Trained in: Microsoft Office 2010

WORK EXPERIENCE:

Metro – Los Angeles, CA 10/2017-08/2023

Service Attendant

- Cleaned and polished vehicle windows. Sweep, shoveled, or vacuumed loose debris or salvageable scrap into containers and remove containers from work areas.

- Scrubbed, scraped, or sprayed machine parts, equipment on buses

- Inspected parts, equipment for cleanliness, damage, and compliance with OSHA standards and regulations.

- Applied paints, dyes, polishes, reconditioners, waxes, or masking materials to vehicles to preserve, protect, or restored color or condition.

- Mixed cleaning solutions, abrasive compositions, or other compounds, according to formulas. Maintained inventories of supplies.

- Pre-soaked or rinsed machine parts, equipment, or vehicles by immersing objects in cleaning solutions or water, manually or using hoists.

- Operated equipment to regulate pressure or flow of water, air, steam, or abrasives from sprayer nozzles. Disassemble and reassemble machines or equipment or remove and reattach vehicle parts or trim, using hand tools.

- Lubricated machinery, vehicles, or equipment or perform minor repairs or adjustments, using hand tools.

- Drove vehicles to or from workshops also transported materials, equipment, or supplies to or from work areas, using carts or hoists.

Home Depot – Victorville, CA 03/2010-02/2018

Pro Desk/Customer Service/ HR & Background Associate Pro Desk / Customer Service

- Provided customers with fast, friendly, accurate and safe service.

- Helped customers find the location of products.

- Processed Checkout and/or Return transactions, as well as monitor and maintain the Checkout area.

- Provided product/project knowledge to customers with information and identify selling opportunities.

- Answered customers' questions and provide information on procedures or policies.

- Followed all policies and procedures to ensure that shrink is minimized.

- Positioned cashiers and supported them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers,

- Provided first level escalation for customer issues and assist in the supervision, coaching and training of other Front-End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers.

HR & Background Associate

- Complied with company policies and legal guidelines.

- Helped maintain a safe and orderly environment of the facilities.

- Processed, verified, and maintained personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.

- Recorded data for each employee, including such information as addresses, weekly earnings, absences, number of sales or production, supervisory reports on performance, and dates of and reasons for terminations.

- Explained company personnel policies, benefits, and procedures to employees or job applicants.

- Answered questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.

- Prepared and gathered personnel records from other departments or employees to set up new employee orientations.

- Searched employee files to obtain information for authorized persons and organizations, such as credit bureaus and finance companies.

- Compiled, examined, and prepared reports/files and documents pertaining to personnel activities.

- Requested information from law enforcement officials, previous employers, and other references to determine applicants' employment acceptability.

- Prepared badges, passes, and identification cards, and perform other security-related duties.

- Arranged for in-house and external training activities. Snowline School District – Victorville, CA 08/2006 - 06/2016 Attendance & Records Clerk / Librarian

Attendance Clerk

- Entered all student attendance records into a computer daily.

- Responded to inquiries from students, teachers, and parents regarding attendance rules and absences.

- Compiled and submitted a variety of daily, weekly, monthly, and year-end reports as required.

- Performed clerical activities, such as answering phones, sorting mail, filing, typing, word processing, and photocopying and mailing out material.

Librarian

- Manage reserve materials by placing items on reserve for library patrons, checking items in and out of library, and removing out-of-date items.

- Maintained records of items received, stored, issued, and returned and file catalog cards according to system used.

- Delivered and retrieve items to and from departments by hand or using push carts.

- Assisted in the preparation of book displays

- Repaired books or prepared books to be sent to a bindery for repair.

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