Service Coordinator Support Specialist
Resume:
Amy Hardie
Amy Hardie
Chariton, IA *****
*********@*****.***
I have been in the field for 30 years. I really enjoy helping people. I am an excellent communicator. I’m an excellent team player. I love to solve problems, and think outside of the box. I love challenges within my job. I enjoy having fun at work. I am definitely a people person Work Experience
Service Coordinator
Optimae LifeServices - Knoxville, IA
June 2020 to April 2024
• Assess the service needs of clients and connect them with the correct provider
• Create and maintain a directory of service providers and resources
• Create and maintain a database of clients and client needs
• Assess client issues and provide recommendations to fix problems
• Ensure each client is given the necessary services and follow up to fill ongoing service needs
• Maintain good relationships with service providers and clients to keep customer base
• Expand the list of resources and providers to assure there are no gaps in services
• Answer telephones and respond to email inquiries in the office Community Support Specialist
Community Alliance - Omaha, NE
August 2019 to June 2020
• Maintain proper client and program participant records, ensuring they contain current information and remain well-organized and categorized.
• Provide information and assistance to individuals interested in emergency assistance, housing, financial help and other forms of public help (this might involve making home visits and attending group meetings).
• Accompany clients to medical appointments and community activities when necessary to ensure their needs are properly met.
• Interview potential clients and their family members, and use the information to compile a file related to their drug, social, financial, educational and criminal background.
• Follow-up on appointments, community activities and forms to ensure they’re properly completed.
• Offer clients advice and information regarding child care services, food stamps, proper financial management, housekeeping and cooking skills, and becoming and remaining self-reliant.
• Work with supervisors, managers and other necessary department personnel to develop, review and refine current programs for families, single parents, mental health clients and other individuals in need. Mental Health Technician
Lasting Hope Recovery Center - Omaha, NE
August 2009 to August 2019
Take patients vitals, 10 minute rounds, patient documentation & maintaining a safe & organized environment at all times. 1-1 counseling when a patient appears to be in crisis or just wants to talk. I work Special Care, our milieu is high, we get the really unsteady individuals . A lot of individuals with psychosis, mania, drugs & alcohol usage. I document on patients that are either a 1-1, open door seclusion, locked seclusion & placed in restraints. I have to do teachings with the patient when they are in some kind of restrictive setting. I assist the nurse in CIWA’s. Do Q4 vitals, & 24 hour vitals. I do blood sugers. I do the controllers on the accuchech machine. I’m responsible for handing out snacks on time. Room checks, making sure the patients room is safe & the patients are not hiding anything that could harm themselves or others. Cleaning the unit & organizing it while the patients are in bed or in their rooms (I work 12 hour nights). I’m on the code 10 team, I assist staff when patients are a danger to themselves or others. Skills:
EPIC
CPR/BLS/AED
CPI
Mandatory Reporter
Residential Treatment Supervisor
Glenwood Resource Center - Glenwood, IA
February 2002 to May 2008
I was responsible for hiring and terminating staff. I was responsible for attending psychiatric rounds, medical rounds and treatment team meetings. I was responsible for 15 staff and 15 clients. I was responsible for staff being fully trained on BSP’s, current goals (I wrote) & that each one was followed as written. I trained staff on any changes that were to take affect. I was responsible that staff documented on what was expected for each shift daily. I was responsible for staff time cards, monitored FMLA hours, CNA hours & sick hours. I also worked the area office where I was responsible for 6 houses, the clients & staff. I checked in staff. Mandated staff when needed, found staff to come in early to help the mandated staff go home so they didn’t have to work another entire shift. Assisted in staffing a week in advance to cover staff who we’re on Workmans compensation, Vacation, FMLA intermediate leave (long term leave), CNA time. If staff called in sick for 3 days a head of time. I assisted in staff assistant calls. I am pretty good at verbally de-escalating an individual who appears to be in crisis. We would only go hands on when the individual would become a threat to themselves or others. I did house rounds, checked on the staff and clients making sure everyone was safe and being productive. Followed through whatever the other RTS’s asked me to do in their absence. I was responsible for the clients money that they earned from working. Organizing outings and recreational activities outside of the house and off campus. I made sure each client had hygiene supplies, clothing and anything else that they needed. I made sure the house was clean and organized at all times for safety. Taught the staff and clients to work as a team. Once this was established client behaviors went down and staff enjoyed coming back to work. I kept the same staff in the house for years. We all worked very well together. I arranged transportation & staff to take clients to their appointments off campus. I was responsible for Christmas shopping for each client
& the amount of money that I spent. I had to add up each of the clients purchases & add sales tax. The numbers had to be perfect. I wrapped all the gifts, had them ready to be handed out by the RTS that was on duty that holiday. I was assigned the office Christmas Day one year & it’s pretty amazing. Meetings with clients guardian. Produced numerous reports that were expected of me completed correctly & on time. Administered medication.
Skills:
Medication Certificate of IA
CPR/BLS/AED
MADNT
Mandatory Reporter
Management courses
Education
Some college in Nursing
Iowa Western Community College - Council Bluffs, IA January 2011 to October 2014
Associate in Licensed Psychiatric Technician
Community College of Denver - Denver, CO
March 1993 to May 1993
Associate in Handicapped Services of Mental & Physical Disability’s Kirkwood Community College - Cedar Rapids, IA
January 1990 to May 1992
Skills
• EPIC, Excel, Microsoft Office, Power Point (10+ years)
• Mental Health
• Counseling
• Psychology
• CPR Certified
• Microsoft Office
• Management
• Documentation
• Microsoft Excel
• training
• Organizational Skills
Certifications and Licenses
Licensed Psychiatric Technician
June 1993
I administered medication orally, through a g/tube & anally. I worked with kangaroo pumps. Administered topical treatments. Placed on braces. Counted out medication. Followed MAR’s. Additional Information
This was an accelerated 16 week class. I was in class from 8 AM till 4:30 PM Monday through Friday.
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