Maria Crystal Soto
**** ***** **. ***********, ** 93313
Cell: 661-***-****
Email: ************@*****.***
OBJECTIVE
Seeking position which requires me to utilize my skills and experience of general office assistant as well as data entry for over 5 yrs. I am detail – oriented, collaborative team player with excellent communication skills, and provide excellent customer service, to patience or client’s.
EDUCATION
Bakersfield College Bakersfield, CA Grad Date 05/2010 A.A. in Liberal Arts
Santa Barbara Business College Bakersfield, CA Grad Date 03/2012 LVN Certification
HIGHLIGHTS OF QUALIFICATIONS
• Experience in office administration/clerical position.
• Familiar with office functions: faxing, copying, filing, answering multiple phone lines, making appointments, and filing paperwork.
• Computer proficient: MS Word, Excel, PowerPoint; Internet and Windows.
• Data systems: Insight and Abacus.
• 5+ years of supervised experience with crew/staff of 10-20 people
• Willing to be trained and learn new techniques to better my job performance
• Performed over 800 clinical hours in a hospital setting o Life House
o Good Samaritan
o Kern Medical Center
o Chateau D’ Bakersfield
o Caring Corner
o Shafter Convalescent Home
SKILLS AND ABILITIES
• Clerical/Administrative
duties
• Customer Service
• Multi-Tasking
• MS Office, MS Excel, MS
outlook, PPT,
• Cashiering
• Bilingual: English/Spanish
• Auditing
• Great Communication
• Organization
• Leadership
• Ability to work in a team
or independently
• Taking Vitals
• Administering
Medication/Vaccines
• Formulating and
Executing Nursing Care
Plans
• Billing
• Invoice processing
• Data Entry
WORK HISTORY
5/19- Present Office Assistant/Data Entry MP Environmental Bakersfield, CA
• Entering data from various sources into database, ensuring accuracy and completeness of data within time limits.
• Maintained confidentiality of sensitive information and followed data entry procedures and standards, ensuring compliance with regulatory requirements and protecting sensitive information.
• Ensuring that databases were up-to-date and accurate, resulting in improved organizational performance.
• Analyzing the data errors, reporting problems with the data, check source documents for accuracy and verifying when necessary and research further information for incomplete documents
• AR functions
• Scanning in documents and editing documents, if needed. 4/16-3/18 Office Assistant Law Offices of Neil E. Schwartz Bakersfield, CA
• Answering and screening telephone calls in a professional and timely manner; take accurate messages with a high degree of professionalism and courtesy; arrange conference calls. Preview daily incoming internal/external electronic mail/messages and take initial actions.
• Assistive tasks such as preparing and filing legal documents, handling bankruptcy correspondence.
• Assisted in bankruptcy consultations as a translator from beginning to end of process.
• Stopped wage garnishments from collection agencies.
• Gathered all proper paperwork to file bankruptcy and stop foreclosure court auctions.
• Dealing tactfully and efficiently with demanding clients.
• Respond to court notifications and inquiries received from clients, debtors and debtor’s attorneys
• Writing reports and correspondence on matters related to customer accounts
• Keep cases organized by establishing and organizing files; monitoring calendars; meeting deadlines, documenting actions; inputting information into file database. 10/15-2/16 Store Supervisor Basic nutrition Bakersfield, CA
• Supervised multiple WIC Basic Nutrition Facilities; audited store supervisor’s to ensure stores were in compliance with company guidelines, i.e., making sure WIC vouchers were accounted and properly submitted to company’s data base.
• Placing produce orders; and modifying employees work schedule to make sure store’s had proper coverage and to management guidelines.
• Preparing and taking in multiple daily deposits; WIC vouches and making sure they were properly inputted into the system and scanned via E-mail to WIC Program Corporation.
• Accounted for time sheets and made sure all employees time were properly submitted and processed through our company’s payroll/quick books.
• Evaluate participant feedback on nutrition education and make necessary changes 10/14-8/15 Teller Mission Bank Bakersfield, CA
• Serving customers by completing account transactions, such as receiving deposits and loan payments; cashing checks; issuing savings withdrawals; also selling cashier’s checks; answering questions in person or on telephone.
• Process and record data for overnight and mail deposits.
• Completing special requests by closing accounts and/or placing orders for additional check books.
• Place orders in exchanging foreign currencies; providing statements; counting and packaging currency and coins.
• As well as performing clerical duties: filling, faxing, answering multiple phone lines and multi tasking.
• Referring customers with financial problems to other appropriate departments for assistance.
• Controlling and monitoring the levels of cash in the teller drawer and following all check cashing and cash handling procedures.
• Dealing tactfully and efficiently with demanding customers.
• Adhering to all bank security, audit, and compliance requirements.
• Reporting any suspicious customer activity to bank managers.
• Addressing customers by name with a smile and direct eye contact.
• Assisting with bank branch audits.
• Writing reports and correspondence on matters related to customer accounts. 03/13- 5/14 Assistant Sales Manager Charlotte Russe Bakersfield, CA
• Managing sales quotas and trained floor sale personnel to actively give best customer service.
• Managing the store’s cash by balancing out the store tills and safe’s during opening and/or closing shifts, filing the appropriate paperwork and preparing bank deposits.
• Schedule employees work schedule and coordinate with supervisor with new merchandise or policy roll outs.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Describe merchandise and explain use, operation, and care to customers
• Recommend, select, and help locate/obtain merchandise based on customer needs
• Used photography to document mannequin styles, top shelf displays, and marketing
• Analyze Customer Reserve in Store Program to determine its effectiveness
• Prepare and review product purchase order documents 4/12-9/12 Office Receptionist Allstate Bakersfield, CA
• Represent the agency in a professional, service-oriented manner at all times.
• Answer the phone. Make outreach calls to clients. Respond to e-mails.
• Filling and assisting in closing of insurance policies
• Work independently
• Use Microsoft Word, Excel and Adobe Acrobat fluently.
• Possess experience with client relationship management (CRM) systems
• Data entry
05/07-08/10 Cash Handler/Supervisor Old Navy Bakersfield, CA
• Manage store balancing out the store tills and safe’s during opening and/or closing shifts, filing the appropriate paperwork and preparing bank deposits.
• Schedule employees work schedule and coordinate with supervisor with new merchandise or policy roll outs.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Describe merchandise and explain use, operation, and care to customers
• Recommend, select, and help locate/obtain merchandise based on customer needs
• Trained and supervised crew/staff of about 10-20 employees on assigned tasks and job functions/duties. PROFESSIONAL REFERENCES
Rosa Carmona
Office Accountant/MP Environmental
1601 James Rd
Bakersfield, CA
Cell: 661-***-****
Patty Martinez
Safety Office/MP Environmental
1601 James Rd
Bakersfield, CA
Work: 800-***-****
Cell: 661-***-****
Jessica Moreno
Member Services Analyst/KCERA
11125 River Run Blvd
Bakersfield, CA
Work: 661-***-****
Cell : 661-***-****
Claudia Esparza
HR/Rain for Rent
5101 Office Park Dr.
Bakersfield, CA
Cell: 661-***-****