Customer Service Business Development

LINDA KAY ANDERSON

815-***-**** ****.***.****@*****.***

INSIDE SALES/CUSTOMER SERVICE

COLD CALLS, PROSPECTING, NEW BUSINESS DEVELOPMENT.

CRM DATABASE CONVERSION, MAINTENANCE.

TECHNICAL and APPLICATION ENGINEERING SALES

FLEXIBLE

PROFESSIONAL EXPERIENCE

Semi-Retired Oct 22- present

INSIDE/REMOTE SALES, CUSTOMER SERVICE, BUSINESS DEVELOPMENT

• Part Time - Full Time

• Temporary

• Contract

• Projects

Fisher-Barton, Rockford, IL Manufacturer Oct 2014- Oct 2022 INSIDE SALES

• Technical and application support for new and existing customers.

• Managed and grew $4+ million business.

• Specified product from drawings, photos, emails, and calls.

• Capacity planning for standard and made to order products. Liaison with production, shipping, engineering.

• Builds and supports strong relationships internally and externally. Project Management, Manufacturers and Distribution Roscoe, IL 2009-2014 INDEPENDANT CONTRACTOR

• Develop clients for Energy Management, HVAC, BAS, and Capital Industrial Equipment.

• Project management for BAS controls retrofit. Quote, analyze cost/profit, develop strategy, and negotiate with subcontractors, arrange purchase and planning of material and services.

• Root cause analysis and solution identification resulting in reduction of overdue inventory 25% reduction in 4 months.

• Market development for Capital Equipment Manufacturer; CRM implementation and analysis of five thousand contacts.

• Recapture of lost customers, resolution of old issues, repaired corporate image and increased sales.

• Created pipeline of new customers over $5 million for a distribution company in six months. AUTOMATIC BUILDING CONTROLS, HVAC Integrators Rolling Meadows, IL 2007-2009 ACCOUNT EXECUTIVE

• Marketed and sold DDC, BAS, Energy Services, commissioning, and retro commissioning.

• Engineered, quoted, and sold retrofit building automation controls and commissioning.

• $2 million quote, fifteen new accounts 500K in six months.

• Implemented CRM and Marketing programs.

• Resolved customer issues, salvaged lost accounts, and rebuilt customer relationships. Roscoe, IL • 815-***-**** • ****.***.****@*****.*** BOURN & KOCH Capital Machines, Aftermarket parts Rockford, IL 2006-2007 AFTERMARKET PARTS SALES MANAGER

• Managed Inside sales in three states, CRM manager.

• Developed initiative-taking sales team for aftermarket parts, and procedures to integrate parts business into machine building business.

• Reduced delivery delinquencies from over a year to 30 days, grew sales 5% and reduced costs in atrophying market of obsolete machine parts.

PRIOR EXPERIENCE:

TECHNICAL SALES

Mechanical

Machined parts,

Hydraulics,

Dark Factory components

Automation

Motors

TECHNICAL SUPPORT

Machine sensor

Vision systems

PLC, SCADA

Motion control and drive components, motors, gears

Bearings

Machine/recycling knives

EDUCATION and TRAINING:

Rockford College, Rockford IL - Bachelors

Sandler Sales Training

APICS

INVEST (Invensys version of Six Sigma)

Holder of US Patent # 4,712,031 Hydrodynamic Unit Bearing Motor LINDA KAY ANDERSON - Roscoe, IL • 815-***-**** • ****.***.****@*****.***

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