Business Lead

Robert L. Kinzel

*** ***** **** **** *’ Fallon, MO 63347--314-***-****—***********@*****.***

BACKGROUND

• A total of 31 years’ experience in management, supervisor roles, customer service, sales and event management

• Keen and effective administrative, organizational, and communication skills

• Resourceful and insightful; adapt quickly to challenges with pragmatic approach

• Adept at managing multiple projects while meeting deadlines and goals, while under strict time constraints

• Innate ability to build customer relations, delivering service through each customer experience PROFESSIONAL EXPERIENCE

2016-Present BUSINESS LEAD— SSM MEDICAL GROUP

In charge of Saturday flu and covid clinics with multiple employee’s

In charge of schedules and payroll for all 6 departments

Create an atmosphere of teambuilding and teamwork by communicating and executing job duties according to policies, objectives, guidelines and goals within five specialty departments with over thirty employees

Follow procedures and maintain accountability for maximizing revenue capture and growth while optimizing cost savings

Communicate opportunities for organizational growth and improvement

Assist in posting charges and billing for all clinic specialties

Check in all inventories that come in to make sure everything is accounted for and reconciled

Update and train all front desk staff on any new procedures or new trainings needed to keep current in our roles

Act as a liaison for patients, care providers and staff to ensure the best quality of care

2018: Participated in the pilot for new processes for check-ins

July, 2018: Served on committee to develop new training modules for all new registrars

Received employee of the month in 2017 and 2020

Robert L. Kinzel

2005-2016 MARRIOTT - SENIOR SALES MANAGER

• Coordinated group sales/events for 15 hotels

Consistently achieved above expected individual customer satisfaction scores—Goal 75%, Achieved 90%

Achieved President's Circle Award for 2009 and 2010 and Prestigious Marriott Chairman's Circle award for 2008

Certified in Marriott Government, Sports, Fraternal, Religious, and Multi- Cultural training

Conducted bi-weekly meetings with general managers with each hotel to discuss critical-to-close groups that added to each hotel’s revenue goals And what was needed to close the groups

Actively participates in the training and mentoring of new associates, often serving as point of contact for immediate questions on policy, contract negotiation, business evaluation, and best practices.

Currently volunteer on Sales Office "Fun Committee" focusing on associate engagement and improving office morale

2003-2005 MARRIOTT RESIDENCE INN – SALES COORDINATOR

• Handled social and local corporate catering

• Responsible for contracting and closing catering and social business

• Delivered service excellence throughout each customer experience

• Responsible for all accounting of Direct Billing, credit card billing credit application. Brought our ceiling of credits from $270,000.00 to

$30,000.00

2001-2003 PARTIES AND PROPS, LTD – EVENT COORDINATOR

Managed party events through creating landscapes, lighting, and themes

Worked closely with company sales team to fulfill customer requests

Possessed strong interpersonal and communication skills to assist clients 1999-2001 RENAISSANCE HOTEL – EVENT MAMANGER

Ensured the seamless transition from sales to service

Served as the liaison to the customer during pre-event and event phases

Engaged key departments to execute event details

Highly adaptable to rapidly changing requirements and situations Robert L. Kinzel

1996-1999 RADDISON ST. LOUIS AIRPORT - EXECUTIVE FRONT OFFICE MANAGER

Resolved client and employee concerns with quality of service and guest satisfaction

Managed front desk personnel, including proper employee coverage, scheduling, training, interviews, reviews, all daily task 1990-1996 MCDONALD’S – STORE MANAGER

Overseen every day operations of store while maintaining highest standards and quality

Maintains teams of highly motivated staff in order to oversee operations and guide entry-level employees through daily responsibilities.

Conducted job interviews, train newly hired associates, place supplies orders, and ensure customer satisfaction.

Processing payroll, updating time sheets, demonstrating protocol, tracking supply and shipment orders, and communicating with the company regional offices EDUCATION AND CREDENTIALS

2007 Marriott Sales School, Oakbrook, IL

1991-1993 St. Charles Community College: Courses taken towards Associative Degree in Business Management

Technical Skills:

Proficient at Microsoft Office-Word, Excel, Outlook, Epic Excellent References available upon request

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