Customer Service Store Manager

Helen King

Charlotte, NC *****

**************@*****.***

+1-980-***-****

Work Experience

Sr. Administrative Assistance

SOUTH CAROLINA STATE UNIVERSITY - Orangeburg, SC

July 2017 to July 2020

Performed routine office management and maintenance of files, supplies, and communications, equipment, inventory, forms, office and inter-office matters. Provided administrative support to the Associate Provost. Managed all aspects of the University's online student registration and program. Coordinated and arranged meetings, special events and travel arrangements. Assisted in budget and control activities.

Assistant Store Manager

AT&T - Barnwell, SC

November 2011 to June 2015

Successfully and continually meet sales goals 200%-400% each and every month. Consulted with customers to evaluate needs and determine best options. Handle all administrative aspects of the sale including: completing customer contracts, opening, closing accounts, warranties, and pulling products from inventory. Accepting customer payments and filing the completed orders. Set up payment arrangements. Updated and maintained customer information data.

Ensured all escalated customers complaints were resolved. Customer Service Supervisor

AT&T

May 2004 to October 2011

Managed production and the customer experience by auditing recorded calls, monitoring live calls, performing side by side coaching sessions, role playing along with other training and development techniques to constantly support the front line team members and provide them with clear guidelines and expectations.

Lead a team of 20-25 sales/customer services representatives. Tracked performance metrics and results by generating reports. Handled and approved billing adjustments.

AT&T - White Plains, NY

May 1994 to October 2011

Education

BACHELOR OF SCIENCE in BUSINESS ADMINISTRATION

UPSALA COLLEGE - East Orange, NJ

May 1994

Skills

• Microsoft Office Applications

• Microsoft Teams

• Operating Systems (Windows 95/98/200 and 2003, Windows NT 4.0)

• Effective Communication and Interpersonal skills

• Customer Service

• Inventory Maintenance

• Administrative Skills

• Google Voice/Text

• Computer Networking

• Calendar Management

• Microsoft Outlook

• Employee Orientation

• Microsoft SharePoint

• Office Management

• Personal Assistant Experience

• Active Directory

• Technical Support

• Help Desk

• LAN

• Linux

• Microsoft Windows Server

• Data entry

• IVR

• Microsoft Word

• Accounting

• Training & Development

• Leadership

• Human Resources

• Remote Access Software

• Microsoft Excel

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