Customer Service Team Lead

P: 401-***-****

*************@*****.***

WARWICK NECK AVE. WARWICK, RI

Ana P Andrade

EXPERIENCE LIEN DATA PROCESSOR

Objective

Personable and experienced loan data processing specializing in mortgage liens with over 21 years of experience gained while employed at Citizen's Bank in Johnston, RI. Firmly committed to transitioning out of the large corporate environment into a more welcoming atmosphere. Having advanced knowledge of the mortgage industry, extensive experience communicating with town/city officials, as well as many of the systems used in the residential housing industry. Experience

Citizens Bank Loan Servicing Specialist (Team Lead) 6/2002 – 4/2024

• Assigned department tasks as needed to maximize productivity daily.

• Investigated duplicate lien release inquiries received, approving or rejecting as needed.

• Discharge and/or PIF (paid in full) letters created, signed (if necessary), and sent for recording.

• Researched, corrected, and resubmitted discharge rejections received from the county clerks. Positions held: Loan Servicing Specialist, Sr. OPS Assoc, Collector, Customer Service Rep. Dunkin Donuts Supervisor 5/1994 – 6/2002

• Established business standards and goals to assess employee performance for evaluations.

• Created a goal-oriented environment which aligned with the company’s long-term vision and plan.

• Provided guidance, support, and direction to all employees allowing them to grow as individuals.

• Regularly reviewed and improved company processes raising the efficiency of all team members. Positions held: Customer Service, Team Lead, Supervisor (shift & store). Education

West Warwick High School 1994 - 1998

Major: Business Administration

Internship: Kenney’s Manufacturing

Languages

• Portuguese (level – Advanced)

Skills

• Organization • Critical Thinking • Problem Solving

• Communication • Collaboration • Flexibility

Contact this candidate