Store Associates
Resume:
Hetalben Desai
************@*****.*** phone:- 484-***-**** Charlotte
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers, and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with a strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Work History
Store Associate - Kohl's Department Store
July 2023 - June 2024
* Greeted customers, helped locate merchandise, and suggested suitable options.
* Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
* Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
* Increased customer satisfaction by providing efficient and friendly service while handling transactions.
* Provided support during peak shopping periods by monitoring fitting rooms, restocking shelves, or assisting at the register as needed.
* Assisted customers in finding the perfect product for their needs, resulting in higher satisfaction rates.
* Contributed towards creating a positive work culture through active engagement at team meetings and events.
* Participated in ongoing training sessions on new products, sales strategies, and company policies for continuous improvement as a Sales Associate.
* Greeted customers and helped with product questions, selections, and purchases.
* Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
* Answered questions about store policies and addressed customer concerns.
* Balanced and organized cash register by handling cash, counting change, and storing coupons.
* Maintained clean sales floor and straightened and faced merchandise.
* Managed efficient cash register operations.
* Worked to meet or exceed special targets for credit card applications, special donations, and specific product promotions.
Owner Operator/Store Manager - Marathon Gas Station
February 2020 - April 2022
* Maintained a clean and organized store environment to enhance customer experience.
* Conducted daily store opening/closing procedures, ensuring proper security measures were followed for a safe store environment.
* Strengthened brand loyalty among customers by offering personalized shopping experiences based on their preferences.
* Assisted customers in finding the perfect product for their needs, resulting in higher satisfaction rates.
* Collaborated with team members to achieve monthly sales goals and improve overall store performance.
* Demonstrated flexibility by working extended hours over holidays or during promotional events.
* Processed transactions quickly and accurately, ensuring a smooth checkout process for customers.
* Stayed up-to-date on current promotions and product offerings to effectively inform customers of deals and special offers.
* Participated in ongoing training sessions on new products, sales strategies, and company policies for continuous improvement as a Sales Associate.
* Handled returns and exchanges efficiently, maintaining positive customer interactions during potentially difficult situations.
* Built strong relationships with customers through personalized assistance and follow-up communication.
* Assisted in visual merchandising efforts to create an appealing store layout that attracted customers and showcased products effectively.
* Stocked merchandise, clearly labeling items, and arranging according to size or color.
* Greeted customers and helped with product questions, selections, and purchases.
* Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
* Utilized upselling techniques to promote additional products and increase sales.
* Helped customers complete purchases, locate items, and join reward programs.
* Balanced and organized cash register by handling cash, counting change, and storing coupons.
* Trained and supervised new employees to use selling strategies and apply best practices.
* Managed efficient cash register operations.
* Created inviting environment for customers by maintaining store organization and cleanliness.
* Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
* Maintained up-to-date knowledge of store sales, payment policies and security standards.
* Prioritized helping customers over completing other routine tasks in store.
* Provided exceptional services and pleasant shopping experiences to retail customers.
* Developed strong rapport with customers and created positive impression of business.
* Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Bachelor of Science - Computer Science - The NVPatel College of Applied Science
VVnagar, India
May 1999
Skills
* Customer Service
* Cash Handling Accuracy
* Organization
* Store Cleanliness Maintenance
* Organizational Skills Development
* Computer Literacy Fundamentals
* Payment Processing
* Physical Stamina Maintenance
* Reliable and Responsible
* Cash Handling
* Customer Assistance
* Attention to Detail Focus
* Active Listening Techniques
* Flexible Schedule Adaptability
* Returns and Exchanges Handling
* Team Leadership
* Retail Transactions Processing
* Friendly and Helpful
* Honest and Dependable
* Cash Register Operation
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