Customer Service Experience

LYDIA OJEDA

954-***-****

*******@*******.***

Profile

Over 8 years’ experience in Technical Customer Service. The ability to communicate with customers and provide an exceptional experience. Passionate about building strong customer relationships and driving customer engagement. Good problem solver. Compassionate and empathetic. Building strong customer relationships.

Skills

• Excellent Customer Service skills

• Analyzing information and evaluating results to choose the best solution and solve problems

• Keeping up-to-date technically and applying new knowledge to your job

• Bilingual in English and Spanish (speak and write)

• Proficient in MAC OS

• DJ for over 30 years

Experience

Patient Intake Advisor. Memorial Health Care Via Insight Global. February 2024 - May 2024

* Radiology Department Patient intake for CT Scans, Mri’s, X-rays, and every aspect of Radiology exams the appointments, and writing up the orders for the patients. Made the Patients experience with Memorial the best and they hang up with a smile. Apple Care Advisor, Apple, Dania Beach, FL February 2021 - October 2023

• Resolved customer technical issues with Apple Devices.

• Provided excellent customer experience with a positive attitude and great time management. AHA Retail Advisor Apple, Dania Beach, FL May 2020 - February 2021

• As Covid took over the US and our Apple Store closed down, was asked to join the Aha Retail Team to help with all the calls that were overwhelming the call centers.

• Resolved customer issues on the phone. Bilingual in Spanish and English and it comes in handy on phone calls.

• Provided great customer service.

Technical Specialist — Apple Store Fort Lauderdale, FL November 2016 – September 2020

• Resolved technical issues on customers iPhone, Mac computers, iPads, Watches and all Apple Devices.

• Made sure their Apple experience was great and they left the store with a smile.

• Experienced in conflict resolution.

• A Mentor to new employees.

• In the Top 5 Technical Specialist in the store.

Customer Experience Specialist Verizon Wireless, Hollywood, FL June 2011 — September 2016

• Taught Classes to Customer on how to use their devices. Including iPhones, iPads, Tablets, Watches, Hot spots.

• Helped with sales of accessories for Devices.

• Made sure the Customer has a great experience while in the store and left very satisfied with their experience.

Education

The New York Institute of Technology — Bachelors’ Degree in Communications

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