Project Manager Management

Belinda Van Hess 503-***-**** ************@***.***

Objective: To obtain a position within a company that provides and supports opportunity for growth and advancement both in skills and positions.

Skills/Qualifications

•Solution oriented, customer focused

•Active in a team focused environment, likes to seek additional projects and work

•Prominent moral character, proactive approach to finding resolutions, and creative processes

•Adept task switcher, ability to work in fast paced, high volume environments

•10+ years project scheduling

•10+ years experience customer service

•10+ years sales support experience

•10+ years telecom experience

•5+ years project management

•5+ years dispatching experience

•Proficiency with Windows 10: MS Office Suite programs, Facets

Experience

Motorola Solutions

Project Manager (Mobile Video) 1/2021-9/2023

•Manages the development and/or implementation of Motorola Solutions products or services.

•Represents the organization on projects and may perform in project leadership role.

•Coordinates departmental or cross-functional teams, focused on delivering new or upgraded existing products or services.

•Manages projects from inception to completion (or transition), including tracking and evaluation of project performance.

•Ensures that projects are completed on time, within budget, and within accepted quality metrics.

•Participates in project review and status meetings, and communicates project status.

•Utilizes project management methodologies to ensure maximum project effectiveness.

•Motivates project team to ensure optimal performance.

•Utilizes PM tools (schedule, critical path analysis, budget, change order, risk assessment, action item log, etc.) to analyze complex issues and develop resolutions for any issues related to assigned project(s).

•Additional processes included meeting minutes, contractual reports, meeting organization, equipment tracking, and oversight of all project deliverables

•Responsible for related internal processes including: Forecasting, Kissflow, Planview, Salesforce Invoicing Requests, and Revenue Tracking

ADT

Telecom Procurement Analyst 02/2020-1/2021

•Source connectivity for customer premise locations using all available methods.

•Accurately quote pricing and serviceability options to NAMs, sales reps, project managers, etc.

•Accurately maintain records of circuits ordered and status of ongoing projects.

•Provides information to internal departments in regard to circuits (i.e. circuit IDs, account numbers, etc.)

•Maintains an outstanding working relationship with telecom vendors and carriers.

•Assists telecom billing department with billing disputes with vendors.

•Is available after-hours as needed to resolve end user issues.

•Assists management in resolving inquiries concerning charges to their budget.

•Assists in maintaining telecommunication accounting records, documents and databases.

•Creates and responds to written business correspondence with telecommunication vendors, carriers and regulatory agencies as required by manager.

•Supports and performs Telecommunications projects as assigned by manager.

PDS Energy Information 05/2018-12/2019

Production Analyst

•Run reports in Access, trouble shoot various issues regarding production data, add access for users to access production data, create users for access to production data, create trouble tickets in Pivotal Tracker to resolve issues on production reports, correspond via email or phone, send requests to Operators for permissions to production data for Owners

Providence 09/2017-02/2019 (contract)

Member Accounting -Individual Plans

•Working within Facets daily reposting payments, documenting write offs, issuing refunds, binder payments, handling suspended reports, processing payment transfers, and batch posting payments

•Working within Work Sight to find Member applications and offer letters during open enrollment

Integra Telecom 2008 – 2016

Client Project Manager (2014 – 2016)

•Developed project implementation plans and timelines for multiple complex orders in conjunction with local Sales Representatives, Sales Engineering and the customer.

•Scheduled internal and external project implementation meetings to include all necessary representatives, as well as customers and any required outside vendors

•Monitored the installation process from planning all the way through to the delivery of services.

•Regularly communicated with the customer, achieving internal touch-point targets throughout the ordering and installation process

•Created status reports on project timelines and reported to management as instructed

•Maintained specific customer commitments and deadlines

•Served as a consultant on Integra's products, service installation steps and timeline expectations

•Worked on MPLS, SIP trunking and fiber-build

•Coordinated all necessary steps associated with assigned customer projects, including ensuring the responsibilities that have been assigned to internal and external customers were completed or escalated as required

•Ensured necessary site visits and training were completed and insured all follow-up was addressed appropriately; conducted site visits as needed or required

•Ensured resolution of problems as they arose

•Partnered with Integra Customer Service, Sales, Operations, and Engineering to evaluate project completion and determine proper transition to Customer Service

•Performed additional duties or projects as assigned

Project Scheduler, Advanced Service Delivery (2010 – 2014)

•Responsible for coordinating and documenting Work Orders/VVFM Events for Service Activations Technicians and outside Vendors to support Project Managers

•Input Work Orders based on Service Orders and any trouble reports

• Worked on special projects and scheduled Field Service support using internal systems

• Worked with outside Vendors as needed

•Updated internal and external systems with information given by Project Managers

•Coordinated with and informed internal departments on the assigned Work Orders

•Coordinates events with outside vendors

•Worked with Field Operations Warehouse personal to ship equipment to our off-footprint customer locations, and tracked those shipments.

Dispatcher II (2008-2010)

•Routed techs

•Assigned and created Trouble Tickets

•Called customers to verify appointments

• answered multi phone dispatch line

•Was the back up support for the repair call center

•Scheduled install work orders for technicians, and oversaw technician routes and schedules

Dish Network Service Corporation, LLC 2004 – 2007

Dispatching Specialist Lead

•Lead a team of dispatchers

•Created and built new accounts in the system

•Created service calls and trouble calls for customers

•Collected and processed CC payments over the phone

•Routed technicians

•Managed the service calendar, assigned jobs to technicians, oversaw technician schedules

Dispatching Specialist 1 2002 – 2004

•Answered multi-phones, fielding calls out to appropriate destinations, answering and questions as needed

•Greeted customers

•Scheduled appointments

• Called customers to verify appointments and directions to home/appointment special requests/comments

•Provided technician with appointment details such as customer address, and anything additional needed for the job

•Utilized map quest and yahoo maps with the ability to use 10-key by touch

•Conducted data entry on daily grid in Excel

•Internet compatible

•Translated from English to Spanish both verbally and written for technicians and customer,

•Troubleshot any issues over the phone

Contact this candidate