Sales Associate United States

TANESHIA WALKER

**********@*****.*** 540-***-**** Fredericksburg, VA 22406

Summary

Driven Optical Sales Associate with 10 years of optical experience and working knowledge of current optical theory and practices. Works closely with doctors and clinic staff to create welcoming environment for patients. Interprets prescriptions, conducts patient visual needs assessments and recommends frames and lenses to support growth of busy optical shop.

Skills

Customer Support/Service

Insurance processing

Goal-Oriented

Payment Processing

Inventory Management

Store Organization

Product Knowledge

Team Collaboration

Time management abilities

Excellent Communication

Friendly and Helpful

Active Listening

Continuous Improvements

Organization

Store Policies and Procedures

Excellent Written and Verbal Communication

Building Customer Loyalty

Problem-solving abilities

Professional Demeanor

Merchandise Recommendations

Adaptability and Flexibility

Multitasking

Reliable and Responsible

Task Prioritization

Self Motivation

Meeting Sales Goals

Exceeding Customer Expectations

Basic Mathematics

Merchandise Receiving and Handling

Professionalism

Fax Machines

Data Entry

Billing

Retail Sales

Time Management

Point of Sale (POS) Systems

Team Lead/Manager

Microsoft Access Database

Medical Office

Medical Terminology

Microsoft Excel

Microsoft Outlook

Microsoft Word

Telephone Skills

Insurance

Request for Information (RFI)

Patient Education

Claims Processing

Store Opening

Store Closing

Order Supplies

Sales Commission

Ophthalmology

Leadership

Team Player

Experience

Access Eye Falmouth, United States

Optical Sales Associate

10/2015 - Current

Properly fit patients with glasses that accommodate lifestyle, character and budget

I also obtain insurance authorization

I am responsible for the sale, repair and adjustments to patients eyewear.

First Home Alliance Woodbridge, United States

Program Assistant

01/2013 - 01/2014

Coordinated client aspect of First Home Alliance workshops

Confirmed that all notices of requirement for workshop attendance were sent to homeowners and confirmed receipt of notice

Confirmed mandatory attendance for workshops creating spreadsheets tracking confirmation of attendance as well as followed up on actual attendance

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Americas Best Contacts and Eyeglasses Columbia, United States

CL Manager

09/2009 - 01/2011

Assist patients with the purchase of eyeglasses and contacts

Oversee payroll

Coordinate weekly work schedule for other staff

Process Insurance claims for authorization of payment

Make daily bank deposits

Open and close store daily

Oversee and assist associates with their individual duties to ensure efficient operation of the store on a daily basis

Order Supplies

Handled day-to-day operations.

America's Best Contacts & Eyeglasses, Inc. Columbia, United States

Va Technician

08/2009 - 01/2011

Assist first time contact lens wearers with the proper insertion and removal of lens

Educate patients on the proper care and cleaning of lens

Assist Doctor by prepping with the pre-examination and measurements for eye exam

Responsible for sales, ordering contacts and Doctor supplies, closing manager.

Intermedia Marketing Solutions Inc Orangeburg, United States

Customer Service Rep/Supervisor

01/2002 - 01/2006

Answer incoming calls for a Hotel/Casino chain

Reserve hotel rooms for new and existing guest

Provide detail information on upcoming events/promos

Maintain service level and cost

Assist other TSR's with any questions/complaints

Inform company contacts of any changes or new procedures and implement to client or hotel management

Occasionally assist Front Desk Receptionist.

CITGO/Travel Mart Saint Matthews, United States

Customer Service Representative

01/2000 - 01/2001

Serve and greet patrons visiting the store

Balance cash drawer

Stock merchandise

Authorize fueling for pumps

Order and maintain store supplies

Audit/inventory.

Southern Sales & Marketing Alexandria, United States

Receptionist/Data Entry Operator

01/1996 - 01/1998

Duties to include answering and screening all incoming calls

Key in factory generated invoices from various hardware chains, such as Home Depot, Lowes and Builders Square

Balance monthly commission statements for gross monthly sales to generate commissions owed to individual sales reps

Track purchase orders, and authorize return goods from customers

Filing & faxing

Sort and deliver incoming and outgoing mail

Respond to customer complaints/concerns regarding merchandise purchased

Dispute resolution.

Education and Training

Widener University West Chester, Pennsylvania

High school diploma

01/1996

Work Authorization

United States

Personal Information

Title: Optical Specialist

Languages

English

Awards

Optician of the year

Achieved highest sales of all opticians out of five locations two years in a row

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