Collections Specialist Customer Service

Customer service and collections specialist with over 40 years of experience in delivering exceptional service, resolving complex issues, and managing high-volume accounts. Proven ability to build strong customer relationships, improve satisfaction, and achieve account recovery targets. Skilled in problem- solving, negotiating, and utilizing tools like OKTA, Appian, and Symphony. Adept at maintaining confidentiality and working efficiently in fast-paced environments. Data Entry and Management

Technical Troubleshooting

Cost-benefit analysis

Report writing and presenting

Multichannel Communication

Attention to Detail

Knowledge of Relevant Regulations

Conflict Resolution

Payment Processing

JPMorgan Chase

Sales & Collections Specialist

Responsible for contacting debtors to resolve outstanding balances through probing techniques and skip tracing, while negotiating payment arrangements. As well as manage account records, process payments, and conduct due diligence to address and resolve collection issues efficiently. Genpact

South Oak High School

Texas Woman’s University - Denton, TX

Senior Process Associate Lead - Remote

Diploma

Nursing

Responsible for managing and assessing various processes to ensure they meet quality standards and compliance requirements. My duties included reviewing application files, processing disputes and fraud claims, handling customer inquiries, and maintaining strict confidentiality of client information. Jan 2021 - Mar 2024

Nov 2009 - Nov 2020

BUSINESS MANAGEMENT & ANALYSIS

972-***-**** · ****.********@*****.***

430 Walnut Dr. Murphy, TX 75094

Ruby Donald

PROFESSIONAL EXPERIENCE

EDUCATION & CERTIFICATIONS

KEY COMPETENCIES

05/1997

Maintained strict confidentiality of bank records and client information. Processing disputes and process payments

File proof of claims in bankruptcy

Manage the collection of delinquent accounts while following policies and procedures Coordinate and work with internal and external resources for collections, repossession activities, and engage legal counsel.

Proactively contact clients with overdue accounts

Negotiate payment arrangements and settlements with clients to resolve outstanding balances. Monitor multiple accounts receivable aging reports and prioritize collections. Investigate and resolve discrepancies in payments, billing, and account balances. Cold Call and prospect for leads

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