System Administrator End User

Page * of *

s

Key Skills

• Supporting end user

through remote, chat

and calls.

• Office 365 installation

and Configuration.

• Troubleshooting software

and Hardware issues.

• Printer, scanner installation

and Configuration.

• MacBook Laptop installation,

configuration and

troubleshooting issues on

mac.

• Worked on AD, DNS, DHCP,

FILE SERVICE, and office

365 environment.

• Providing Remote access

VPN to client users in

firewall.

• Troubleshooting System

administration issues and

troubleshooting the printer

issues.

• VMware

Language

1. Tamil

2. English

3. Kannada

Hobbies

4. Cricket

5. Volleyball

6. Reading books

Name: Vinoth RK

Email: *******.********@*****.***

Contact Number: 936******* / 951-***-****

Professional Summary:

To evolve into a hardworking and sincere profession contributing to the success of your organization and at the same time enhance my knowledge and develop my communication and interpersonal skills. Ability to understand and learn new concepts quickly and effectively. Ability to adjust and build an effective relationship as a team within the network.

Academic Performance:

• BE in CSE – KSR College of engineering – (2012-2016)

• HSC - Vivekananda Higher Secondary School- (2011-2012)

• SSLC -Zamindar Higher Secondary School – (2009- 2010) Professional Experience:

Cilicosys Technologies,

Technical Engineer

Oct 2019 – Sep 2021

Professional Experience:

Netsurion Technologies Private Limited,

Associate- System Administrator

Oct 2021 – Present

Total Years of experience: 4 Years 6 Months

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Associate System Administrator 01/10/2021 to till date. Netsurion Technologies PVT LTD – Bangalore, Karnataka

• Handling all priority tickets effectively.

• Working on patches in windows workstations and servers.

• Windows, Linux and macOS Troubleshooting.

• Working on Hardware issues (Parts Replacement and troubleshooting the issues).

• Managed User Profiles, Groups, and Group Policies in Active Directory.

• Maintaining the data backup in the Server.

• Maintaining the Assets as per the organization requirement.

• Worked on AD, DNS, DHCP, FILE SERVICE, and office 365environment.

• Inventory management & closing the ticket at the end of the day.

• Working on User creation, Server creation in AWS.

• Managing the user accounts on Remote Desktop Manager.

• Working on VMware® vSphere.

• Creating Servers on VMware

• Working with Templates and Clones & Deploying Virtual Machine from Templates.

• Managing the snapshot (create, Revert and Deletion).

• Increasing Disk Space Virtual machine to meet client Requirements.

• Troubleshooting the issues on Virtual machine.

• Monitoring Servers Alerts like disk utilization, memory, and CPU utilization via Check_MK Agent tool.

• Worked Ninja RMM Agent and Desktop Central Tool.

• Worked Zoho Ticketing tool and Fresh Service.

• Have knowledge of DLP and DeepInstinct, Shopos Antivirus portal.

• Configuring the IP address in firewall to allow or block the IP address in organization.

• Configuring the user account in FortiGate for allowing the users to access VPN.

• Working on the Fortinet firewall.

• Working on WDS and WSUS servers.

• Handling the windows patches in laptop via Ninja tool

• Handling O365 provides the license for the users.

• Troubleshooting the issue on 0365 related issue.

• Working on compliance request for the Audit.

• Working on EventTracker product related issue.

• Working on Next cloud and Rundeck Automation tool. Page 3 of 3

Technical Engineer 10/10/2019 to 01/09/2021.

Cilicosys Technologies – Bangalore, Karnataka

• Laptop Configuration and installing the required software.

• Onboarding and Offboarding process.

• User Creation and deletion on Active directory and Office 365 Admin portal.

• Creation of Guest user access and alias ID in O365.

• In-depth knowledge of O365 services such as Exchange Online, SharePoint Online, OneDrive for Business, and Teams.

• Windows, Linux and macOS Troubleshooting.

• Worked on Hardware related issue (Assembling the Desktops and laptops).

• Handling Symantec and Sophos Anti-Virus Console for securing all systems and laptops from vulnerabilities.

• Troubleshooting macOS related issues.

• Maintaining the Assets and Sending weekly and monthly reports to Admin Team.

• Configuring and troubleshooting Microsoft Outlook mails and taking the PST Backups.

• Warranty Maintenance and tracking for all IT related Assets.

• Configuration and connectivity troubleshooting LAN.

• Networking (Crimping and wiring).

• Knowledge on windows server 2008, 2012 R2.

• Desktop Support Level including Hardware, Software and Networking issues.

• Providing End User Support to the Remote users Desktop central Manage engine or by Zoom software.

• Configured the Network printers and USB printers.

• Providing access to the users to access (read / write) the Files.

• Good understanding of OSI Model, TCP/IP protocol.

• Creating group policy and moving user to particular OU.

• Handling the ticket on daily basis.

Declaration:

I hereby declare that the above furnished information is true to the best of my knowledge and belief. Vinoth RK

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