Development Specialist Human Resources

JOSHUA P. TIMBROOK

Missoula, MT 406-***-**** **************@*****.*** PO Box 2976

Seasoned United States Postal Service Solutions Development Specialist & VP Budget Coordinator, Customer Integration & Support, within the Chief Commerce and Business Solutions Officer Team, at Headquarters, with extensive experience in supporting the development of USPS mailing/shipping solutions based on customer needs to include establishing responses, pricing program administration, project timelines, milestone achievement, and data analysis. Completed over 200 professional training and development courses covering human resources, health & safety, data protection, budget, BSA compliance, PCI compliance, data security, business & legal ethics, and more.

Experience

Sept 2023-

Current

Solutions Development Specialist, HQ -CCBSO Team, United States Postal Service

Support field Operations Integration Specialists in their efforts to develop solutions that require postal operations and/or product management consideration at HQ. I have assisted and provided on-time reviews and analysis on more than 700 approved contracts, valued at more than $500M. Assist in development of written responses to Request for Proposals (RFP); Negotiated Service Agreements (NSA), Commercial Plus Pricing (CPP) Agreements, Non-disclosure Agreements, (NDA); and high value or complex sales. Maintain timelines using project management skills to track workload, milestone accomplishment and next steps for opportunities taken on by the Solutions Development team. Developed a knowledge base of product, operations, and other postal changes that impact customers and field sales. Contribute to the development of solutions, including developing written proposals for customer presentations, using knowledge of postal operations. Participate in coordinated efforts to identify solutions that impact customer integration, identify solutions, and work with other Postal Function Business Areas to ensure a timely and effective response to requests for support for customer sales opportunities. Communicate with the field updated information of all changes to product, pricing, or process requirements to field sales, and communicating other solutions development successes.

March 2013- Sept 2023

OIC, District-Human Resources -Labor Relations Specialist, Carrier, Supervisor of Customer Service, Budget Coordinator - United States Postal Service

Managed directly or through subordinate supervisors and/or postmaster reliefs (PMR), the operation of a large-size post office (120+ Employees), and the activities of Remotely Managed Post Offices, stations or branches within the area served. Manage the development, implementation, and administration of local procedures to meet Postal Service policy and objectives. Managed the preparation and control of a medium- to large-size operating budget for the local and subordinate reporting offices. Established goals and objectives for the post office to meet standards established by the Area and Headquarters. Managed the implementation and administration of proper safeguards for the welfare of customers and employees, ensuring quality service and the security of the mail for the local and subordinate reporting offices. Successfully investigated and resolved 45 accidents; including 20 slip, trips, and falls, 10 motor vehicle accidents, 10 dog bites, and 5 variable instances. Negotiated locations for contract stations and administered the contracts. Had regular contact with postal customers. Exercised managerial responsibility for the protective care of all equipment, facilities, vehicles, and accountable paper assigned to the local and subordinate reporting offices. Exercised a normal regard for the safety of self and others with particular emphasis on ensuring employee compliance with established safety policy and procedures; administers the safety program for the local and subordinate reporting offices. Identify with and I am appropriately involved in the community we serve, providing the required services and to ensure my community involvement. Decision Making/Problem Solving. Carried out operational plans and procedures within the framework of policy. Obtained and interpreted relevant facts; analyzed problems, complaints, and suggestions; devised effective plans and procedures; and took appropriate action. Analyzed problems to devise improvements.

I successfully resolved over 2500 customer complaints derived from mail delivery issues, insurance claims, and employee and customer relations issues. Prepared a budget and maintained financial records for 3 offices, and an annual budget over $8.5M. Carried out operations economically and efficiently. Maintained operating costs and expenditures in proper relationship to the authorized budget. Planned operations over appropriate time periods, considering variations in workload and available resources. Completed 20 quarterly audits on invoices, stamp stock (valued up to $500K), receivables, and payables. Conducted 1225 Safety Meetings to ensure employee engagement and work-safety education.

1developed, recommended, and issued policy positions and met with regional union officials concerning matters related to Postal Service Labor Relations Policies. Analyzed problems associated with contract interpretation, contract negotiations, contract administration, and the development of data and support materials for use in grievance cases and negotiations. Processed over 75, Step 2 level grievances, evaluated grievances appealed to Step 2 and recommended whether a case should be appealed to arbitration. Served as a member of collective bargaining teams and participates in pre-arbitration discussions with union representatives; advised management on related issues. Researched, analyzed, and evaluated issues, including policy statements and interpretations of the National Labor Agreement and local agreements; wrote associated responses, guidelines, and instructions. Prepared interpretations of the National Labor Agreement for use in the field to ensure consistency in application; and provided technical advice concerning the labor relations impact of documents and publications issued by other functional areas. Coordinated with members of other functional areas, furnishing guidance to ensure compliance with the National Labor Agreement and local agreements.

August 2010- Current

Event Staff Supervisor, University of Montana - Office of Public Safety

Responsible for a team of 15 specially trained security team members that perform screenings, crowd control of up to 27,000 attendees, and other high-intensity security detail. Use de-escalating communication as our leading tool to perform and/or assist in resolving matters in the safest, quickest, and in the least confrontational way possible. Assist Police Officers in the detainment of more than 24 disorderly and non-compliant individuals in situations that cannot be handled with less forceful measures.

Nov 2002- February 2013

Retail Systems Support Technician & Customer Service Agent - United Retail Merchant/Rosauers

Managed information technology deployment into over 160 locations, across 3 states. Developed, tested, implemented, and provided technical support for new hardware and software into over 200 servers and over 500 workstations. Solely responsible for developing tailored graphic designs images for over 75 locations and implemented on 525 workstations. Rotated on-call support, every 3 weeks, to provide 24-hour emergency IT support.

Date

Education

Skills

Activities

May

2010

Bachelor of Science – Business Information Systems

Strong knowledge of Postal Products, Labor Relations / Human Resources, Labor Law, Postal Operations, and Employee Relations.

Excellent communication skills, both verbal and written.

Attention to detail and accuracy in Business Processes including contracts, negotiations, employee rights and responsibilities, budgeting, and customer’s needs.

Ability to collaborate effectively with technical groups, contracts, human resources, internal and external stakeholders. Experienced in Excel, Word, Photoshop, Graphic Design, PowerPoint, Access, Adobe Dreamweaver, Teams, Visual Basic, Servers, and other Hardware and Software Applications. Active Member of National Association of Postal Supervisors (NAPS) and United Postmasters Association (UPMA).

Active Member of National Association of Postal Supervisors (NAPS) and United Postmasters Association (UPMA).

Leans Six Sigma, Yellow Belt Certified

Initial Management Inquiry Process (IMIP) Certified

December2007

Associate of Applied Science – Paralegal Studies

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