Business Analyst Project Management

Ramya Sirigineedi

CRM Salesforce Business Analyst

*****.***.****@*****.*** (214)(404)(6797)

Collierville, TN

Summary

Results-driven Business Analyst with 3 years of experience in analyzing business needs, identifying solutions, and implementing process improvements. Skilled in requirements gathering, project management, and stakeholder communication. Proficient in tools like Excel, SQL, and project management software.

Skilled in user management, data migration, automation and reporting. Adept at collaborating with cross-functional teams to implement solutions that drive efficiency, productivity, and user adoption. Committed to staying updated on Salesforce best practices and continuously enhancing system functionality to support organizational growth and success.

Dedicated and results-oriented professional with a proven track record in Salesforce administration, business analysis, and testing roles. Possesses strong technical acumen coupled with extensive experience in optimizing Salesforce CRM functionality to drive business growth

Experienced in implementing and managing CRM systems to enhance customer satisfaction, increase sales revenue, and improve operational efficiency

Technical Skills:

CRM : Salesforce

Business analysis and planning

Project management

Requirements gathering and documentation

Data analysis and reporting

Process improvement and implementation

Stakeholder communication and management

User story creation

Business process and design

Data Analysis

Salesforce Reporting/Dashboards

Salesforce object and field configuration

Salesforce Security

Salesforce Automation Flows

Salesforce Data Modeling

Salesforce User and role management

Testing: UAT

SQL

Docusign

Excel, SQL, project management software

Tableau

Strong Documentation Skills

Writing Test cases

MS Office: Word, Excel, Power point, Outlook

Tools/Frameworks : Selenium Web Driver using Java

Defect Tracking Tools : JIRA.

Development Models : Agile, Waterfall.

Version Control System : Git

Operating System : Windows, Mac

Development tools : Intelli J and Eclipse

Experience:

Role : Salesforce Business Analyst/Administrator

Company: SP Tech USA (Mar 2021- current)

Collaborate with stakeholders to gather and document business requirements

Develop and maintain project plans, timelines, and budgets

Conduct data analysis and create reports to inform business decisions

Implement process improvements, resulting in 25% increase in efficiency

Manage project scope, schedule, and resources to deliver projects on time and within budget

Consulted on troubleshooting and defect resolutions this include requesting resources, migration through environment and ticket management.

Created Salesforce objects, fields, page layouts, and workflows to meet business requirements

Assisted in the configuration, customization, and maintenance of Salesforce applications to support business processes

Added and removed various number of user roles and profiles(based on job title) and also managed license administration.

Designed and deployed the custom objects, validation rules, approval process

Documenting business operation requirements, mapped business process.

Simultaneously supported multiple projects for different clients.

Proactively communicated status of enhancements.

Created flows and defined related tasks, email alerts and field updates.

Customized standard objects such as Accounts, Contacts, Opportunities, Products, Cases, and Leads to meet client requirements.

Employed Data Loader to read, extract, and load data from CSV file.

Achieve import and export operations to load customer data and other master data adopting data

Created reports including summary, matrix, pie charts, dashboards and report folders.

Boosted user adoption rates by developing comprehensive training materials and conducting personalized training sessions.

Managed salesforce application user profiles, roles, permissions generating security tokens.

Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features aligned with business objectives.

Maintained high levels of security and compliance through access controls, user activity monitoring, and periodic vulnerability assessments.

Created time-saving automated email templates and document generation tools, reducing manual workload for sales team members.

Developed a Quick Sign app in Salesforce for clients and customized various templates based on client requirements.

Conducted tests to identify issues and implemented necessary modifications promptly.

Resolved technical issues effectively, providing exceptional support to Salesforce users across the organization.

Worked on Salesforce data modeling to ensure efficient storage, retrieval, and management of data.

Implemented and maintained security measures to safeguard sensitive information within Salesforce instances.

Organization: Satyanarayana spun Pipe Company(Aug 2013- Oct 2016)

Designation: HR executive

Getting joining formalities completed.

Organizing Functional Training & Evaluation.

Welcome kit to new joinees (ID card, Swipe Card, Salary account, Company Mai ID).

Making & Issuing Offer & appointment Letters.

Maintaining database, records & necessary documents/ certificates of all employees.

Recruitment of all levels of employees, pre-employment assessment.

Screening the profiles as per Requirements.

Co-ordination with consultant and recruiting the candidate within the time frame.

Managing the implementation of HR policies for manpower planning, recruitment

Selection, induction, orientation for new employees in the organization.

Personnel management activities such as Time office management, payroll, statutory compliance.

Administering salary advance ;loan payment policies and subsequent deductions from salary.

Maintaining the attendance Record. And continuous monitoring on attendance.

Maintaining employee personnel files.

Maintaining employee master data

Academic & Certifications

M.B.A – HR & Finance from JNTU University .

B.com computers from Andhra University

Certification : Preparing for salesforce admin certification and trying to get it by June 2024

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