Customer Service Front Desk
Resume:
Markell Goudie
Walla Walla, WA *****
***************@*****.***
Willing to relocate: Anywhere
Work Experience
Release of Information Specialist II
Ciox Health - Sunnyside, WA
April 2018 to October 2022
• Retrieve charts as requested from off-site storage
• Prepare reports in a timely manner as needed
• Update patient profile
• Provide excellent client/customer service support
• Manage a multi line heavy volume phone system
• Practiced all HIPPA laws to ensure client privacy
• Provided all providers and lawyers patient reports as requested in emergency and urgent situations
• Protected patient privacy
• Put x rays and reports on disk for providers, lawyers,and other clients as needed for their systems.
• Utilized multiple EHR systems to investigate old charts/billing records that clients/providers order Front Desk Receptionist/Insurance Verification
Zillah Vision - Zillah, WA
April 2016 to December 2018
• Update patient profile
• Verify insurance
• Complete schedule as provider requested
• Follow all HIPPA laws
• Handle multi line heavy phone volume system
• Us multiple EHR systems
• Practice excellent customer service
• Daily calls for appointment verification
• Update patient profile
Education
1 year in Business management
Heritage university - Toppenish, WA
September 2000 to June 2001
Certificate in Paralegal Studies
Yakima Valley Technical Skills Center - Yakima, WA September 1999 to June 2000
High school diploma
Zillah High School - Zillah, WA
September 1996 to June 2000
Certificate in Medical terminology and administration Yakima Valley Technical Skills Center - Yakima, WA September 1998 to June 1999
Skills
• HIPAA
• Insurance Verification
• Microsoft Outlook
• Medical Terminology
• Medical Records
• Medical Billing
• Medical Office Experience
• Adobe Acrobat
• Medical Scheduling
• EMR Systems
• Patient Care
• Medical Receptionist
• Data Entry
• Customer service
• QuickBooks
• Retail sales
• Microsoft Office
• Computer skills
• Communication skills
• Cash register
• Sales
• Communication skills
• QuickBooks
• Microsoft Word
• Microsoft Excel
• Windows
• Sales
• Cash register
• Cash handling
• Typing
• Front desk
• Phone etiquette
• Clerical experience
• Word processing
• Office experience
• English
• Senior care
• Organizational skills
• Administrative experience
• Time management
• Retail management
• Store management
• .NET
• Supervising experience
• Office Management
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