Customer Service Associate

Hannah Morrow

******.****@*****.*** 903-***-****

Experienced in customer service and cash handling with a strong commitment to exceeding goals. Fast learner with exceptional dedication to excellence. Professional Experience

Home Depot 02/24 - present

Special Services Associate

• Assisting customers with product returns and purchases

• Answering any questions customers might have about orders and/or products

• Receiving and distributing customer online orders

• Solving complicated issues in order to provide the customer with the best experience possible

• Accurately navigating several computer systems daily

• Handling, counting, and organizing money in register frequently

• Making sure the work space is clean and orderly

Gamestop 07/23 - 11/23

Customer Service Associate

• Conducting opening and closing duties

• Counting and organizing money in registers

• Depositing the correct amount of money to the bank

• Confirming the count from the night before was accurate

• Logging out of all systems

• Securing entire store before leaving

• Aiding customers with purchases

• Answering questions about merchandise

• Searching inventory systems to assist customers in finding what they need

• Navigating internal systems to count inventory

• Respectfully greeting and bidding farewell to each customer in order to make them feel welcomed and appreciated

HEB Grocery 08/19 - 11/21

Cross Functional/Cashier

Casher, Bagger, Curbside Curbie, Stocker, Florist, Maintenance Employee

• Provided exceptional customer service during checkout

• Welcomed and engaged with customers in line

• Ensured a positive shopping experience for every customer

• Managed daily cash transactions with accuracy

• Maintained precise cash balances in the register

• Performed bagging of groceries

• Occasionally assisted customers to their vehicles

• Retrieved shopping carts from parking lot

• Participated in Curbside operations to deliver orders to customers

• Supported restroom and aisle cleaning tasks with the maintenance crew

• Stocked and faced products in General Merchandise section

• Created customized flower arrangements for customers Education

Waxahachie High School 08/06 - 05/10

General Studies - Graduated/GED

Key Skills

• Excellent customer service

• Money handling skills

• Ability to efficiently navigate computer systems

• De-escalation

• Patience and understanding

• Assist customers with issues

• Remaining calm and productive in fast-pace work environment

• Quickly learn new skills

• Team player

• Able to work independently as well

• Self-modivated

References

Joshua Ford - Head Chef, The Gipsy Joynt BBQ, 4095 US 287, Corsicana TX 75109 972-***-**** ***********@*****.***

Lesley Matthies - Customer Service Associate, Victim Safety First, Remote 469-***-****

Shay Carroll - Assistant Manager, Gamestop, 1012 Ennis Ave. Ennis TX 75119 214-***-****

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