Customer Service Patient Care
Resume:
Erica Maryland
Hammond, LA *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Patient Access Representative/Call Agent
North Oaks Health System - Hammond, LA
September 2018 to November 2021
Responsibilities
I provide care and sensitivity to the needs of the patients when scheduling appointments. I ensured great customer service to help with all the patient's needs. Making outbound calls to confirm or reschedule patient's appointments. Update patients insurance information or term when needed. Accomplishments
Received multiple rewards for handling high volume calls without calls dropping. Rewarded for handling 100+ calls a day and showing great customer/patient care. Skills Used
Typing approximately 40wpm. Handled high volume Inbound and outbound calls, verify and/or update guarantor accounts and insurance information.
Education
n/a in high school diploma
Springfield Preparatory - Springfield, LA
2014 to 2014
Skills
• Customer service (5 years)
• Epic (3 years)
• Medical Scheduling (1 year)
• Insurance Verification (1 year)
• Hospital Experience (3 years)
• Clerical Experience (5 years)
• EMR Systems
• Medical Records
• Medical Terminology
• ICD-10
• Patient Care
• HIPAA
• Phone Etiquette
• Anatomy Knowledge
• Microsoft Excel
• Windows
• Windows
• Computer skills
• Microsoft Office
• CPT coding
• Triage
• Communication skills
• Sales
• Analysis skills
• Caregiving
• Microsoft Word
• Analysis skills
• Medical coding
• Medical records
• Epic
• ICD-10
• Clerical experience
• Typing
• HIPAA
• Hospital experience
• Customer service
• Front desk
• Communication skills
• Organizational skills
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Windows
• Math
Certifications and Licenses
Driver's License
February 2019 to October 2024
Contact this candidate