Customer Service Billing Specialist

LN Linda Njau

Marion, IA ***** 319-***-**** *********@*****.***

PROFESSIONAL

SUMMARY

Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail- oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. SKILLS Invoicing Proficiency

Customer Contact

Customer Engagement

Microsoft Office

Correct Errors

Verify Data

Research

WORK HISTORY BILLING SPECIALIST 02/2007 to 02/2023 CRST International Inc. Cedar Rapids, IA

Researched and resolved billing discrepancies to enable accurate billing. Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.

Monitored customer accounts to identify and rectify billing issues. Provided excellent customer service, developing and maintaining client relationships.

Worked with multiple departments to check proper billing information. Responded to customer concerns and questions on daily basis. Audited and corrected billing and posting documents for accuracy. Collaborated with customers to resolve disputes.

EDUCATION Diploma General Studies 06/1989

John F Kennedy High School, Cedar Rapids, IA

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