Customer Service Cake Decorator
Resume:
Samira Shikh Moghadas
#*** ***** ***. **** ● North York Ontario ● M2R 1M8 ● 416-***-**** ● ************@*****.*** SUMMARY:
Cake decorator specialist with more than 4-year history creating beautiful specialty cakes (wedding-birthday-fondant-coffee shop), pastries, desserts for all events. Wide range of skills and training course(1,771 hours)includes Persian sweets, petit fours, cheesecake, sponge cake, Danish pastry, muffin, apple strudel, pies and tarts,… . Highly organized and a supportive team player to offer excellent customer service and have a positive attitude and be knowledgeable at customer’s need. Supervised and trained co-workers with respect.
HIGHLIGHTS OF QUALIFICATIONS:
• More than 13 years’ experience in customer service
• Ability to keep calm in stressful situations
• Flexible and effective in a variety of work situations
• Energetic and hardworking and good team player
• Self-motivated, responsible, Quick learner
• Effective time management skill
• Accurate and organized with excellent communication skills
• Associate of Arts Degree in Graphic Design
WORK HISTORY:
Assistant Pastry Chef 01/2023-02/2023
Pertikan, Professional and Industrial Confectionery Academy Tehran-Iran Responsibilities include:
-Helping the chef in preparing cakes and sweets.
-Helping students in measuring and mixing ingredients and baking cakes and sweets and designing.
-Responsible for discipline and cleanliness after work of the institution.
-Answering students’ questions during class time and also outside of class time.
-Guidance and help in cake filling, decorating, creaming and working with fondant Professional Cake Decorator 09/2022-12/2022
Shahbaloot Pastry located in Taleghani St. Amol-Iran Responsibilities include:
-Fulfilled special order requests, including special occasion cakes and pastries.
-Prioritized all orders based on the time and day that the clients needed them so that we ensured the cakes would be done when they came at that time to pick them up.
-Measured, mixed and prepped raw materials according to company specifications and recipes.
-Gathered information on cake orders to ensure that the cake was decorated according to the client’s need.
-Correctly operated all equipment and maintained the highest standards of product quality.
-Assist customers with buying decisions when required. Cake Decorator, Baker 01/2019-09/2022
Vanilliana cakes and pastries (Owner) Tehran-Iran
Responsibilities include:
-Provided customer service, including responding to questions about products and ordering.
-Responsible for the icing, decorating, packaging, labeling and pricing products for cases and customers.
-Fulfilled special order requests, including special occasion cakes and pastries.
-Prioritized all orders based on the time and day that the clients needed them so that we ensured the cakes would be done when they came at that time to pick them up.
-Measured, mixed and prepped raw materials according to company specifications and recipes.
-Gathered information on cake orders to ensure that the cake was decorated according to the client’s need.
-Assist customers with buying decisions when required.
-Instagram Address: vanilliana.cake
Customer Service Associate 12/2015-05/2016
Toys R Us located in Vaughan Mills 1 Bass Pro Mills Dr. Vaughan-Ontario Responsibilities include:
-Process customer payments by cash, debit, gift, and credit card.
-Inquire about guest experience and smooth any issues.
-Greet customers as they arrive and direct them to merchandise they need.
-Assist customers with buying decisions when required.
-Assist for filling the empty shelfs and sort the goods according to their prices.
-Stock items when required.
Customer Service Associate 03/2015-09/2015
Pars Food and Bakery located in 6089 Yonge St. North York-Ontario Responsibilities include:
-Process customer payments by cash, debit, gift, and credit card.
-Inquire about guest experience and smooth any issues.
-Greet customers as they arrive and direct them to merchandise they need.
-Assist customers with buying decisions when required.
-Calculate discounts as appropriate.
-Tag items for price and expiry date.
-Stock items when required.
-Balance all transaction at the end of the day for cash reconciliation. Customer Service Associate 12/2014-02/2015
Ultramar Gas station located in Keele and Rutherford Vaughan-Ontario Responsibilities include:
-Helped to run the store from scratch and filled most of the shelves and Refrigerators.
-Actively participate in training and coaching initiatives.
-Provide customer service and identify customer needs and sells through demonstration.
-Work in partnership with Supervisors and other employees to maximize store sales and in-store presence.
-Build customer relationships by providing a friendly environment, which includes greeting and acknowledging every customer.
-Ensure accuracy in all transactions, inventory and store procedures.
-Strive to ensure our customer’s cash desk experience is friendly, efficient and accurate. Administrative Assistant 01/2010-07/2014
Rabar Air Cargo Service Tehran-Iran
Responsibilities include:
Answered customer’s phone calls and assisted with services provided by International Air Cargo. Managed all of my boss’s appointment, Designed business card and some advertisements for the company.
EDUCATION & TRAINING COURSES:
Associate of Arts Degree in Graphic Design 2008
Amir Kabir Elmi Karbordi Tehran-Iran
Specialized Confectionery Training Course Feb-2021 Ministry of Cultural Heritage, Tourism and Handicrafts Tehran-Iran Confectionery Master Chef Course 2022
Pertikan, professional and industrial confectionery academy Tehran-Iran Confectioner Skill Certificate Mar-2022
Ministry of Labor and Social Affairs
(Iran Technical and Vocational Training Organization) Tehran-Iran Advanced Cake Decoration Course Aug-2022
ICD borhani academy Tehran-Iran
Fondant Cake Decoration Course Aug-2022
Ministry of Cultural Heritage, Tourism and Handicrafts Tehran-Iran Assistant Pastry Chef Course 2023
Pertikan, professional and industrial confectionery academy Tehran-Iran Reference available upon request
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