Customer Service Specialist
Resume:
Scatlyn Dardompre
Framingham, MA *****
******@*****.***
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Authorized to work in the US for any employer
Work Experience
Line Cook/Prep Cook
Legal Sea Foods - Boston, MA
April 2023 to Present
• Stocked and restocked kitchen supplies as needed.
• Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
• Performed basic knife skills such as dicing onions or slicing meats.
• Followed health and safety standards to ensure safe working environment for employees and customers alike.
• Assisted in prep work such as washing vegetables or butchering meat when needed.
• Communicated effectively with other staff members regarding orders and menu changes.
• Plated dishes according to restaurant presentation standards before delivering them to customers.
• Responded quickly to any customer complaints or concerns about their dining experience.
• Cooked multiple orders simultaneously during busy periods. Front Desk Agent
Marriott International - Providence, RI
August 2022 to December 2023
• Providing customer service and computer training
• Greeted customers in a professional and friendly manner.
• Answered phones, responded to inquiries, and took messages.
• Assisted with check-in and check-out procedures for guests.
• Processed payments accurately and efficiently.
• Resolved customer complaints promptly and courteously.
• Provided information about hotel amenities, services, and local attractions.
• Maintained cleanliness of lobby area at all times.
• Scheduled reservations for groups and special events.
• Generated daily reports detailing occupancy levels, revenue amounts.
Education
B.A in Culinary Arts
Johnson & Wales University-Providence - Providence, RI August 2020 to Present
Skills
• Customer Service (2 years)
• Communication Skills
• Cashiering
• Culinary Experience
• Cooking
• Kitchen Management Experience
• Catering
• Food Preparation
• Kitchen Experience
• Food Safety
• Restaurant experience
• Serving
• Sales
• Busser
• Host/Hostess
• Food Production
• Guest Services
• Inventory Control
• Bilingual
• Front desk
• Hotel experience
• Hospitality
• Teaching (1 year)
• Organizational skills
• Microsoft Excel
• Microsoft Office
• Administrative experience
• Microsoft Word
• English
• Cash handling
• Banking
• Computer skills
Languages
• English - Fluent
Groups
ASEZ
August 2020 to Present
A Church of God University student volunteer group. We focus a lot on community Service and showing love to the whole World, as well as victim relief. Working together with the United Nations as well
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