Customer Service Inbound Calls
Resume:
Lysa Sizemore
• ********@*****.*** •
Dayton, OH 45429
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Skills
• CRM Software
•Complaint Handling
• Product Knowledge
•Report Generation
Experience
02/2021 - Current
CSR, One Legal, Petaluma, CA
•Answered customer inquiries over the phone and via email.
•Provided accurate, valid, and complete information to customers.
•Resolved customer complaints promptly and professionally.
•Built sustainable relationships of trust through open communication with customers.
•Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
•Assisted customers in navigating through website features and functions to locate desired information or products.
•Participated in team meetings to discuss strategies for improving customer satisfaction levels.
•Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
07/2020 - 01/2021
Billing Clerk, Axelon Service Corp, New York, NY
•Processed invoices and payments accurately and promptly.
•Checked figures, postings, and documents for accuracy.
12/2016 - 02/2020
Senior CSR, StarTek, Hamilton, Ohio
My responsibilities in this position was to supervise and coach my team each and everyday. To update payroll each day, making sure all hours were correct for the current pay period. Keep track of attendance and time off. Attend all meetings and calls scheduled for me to attend.
Track of the team's statistics making sure they were sent to each agent everyday.
As a beginning agent in this organization I took call for Cincinnati Bell. Assisting the customer with their billing, sale and tech support. To promote a great relationship between customer and client.
Red Hat Certification RSC Escalations Certified Tier 2 Tech Trained
Education And Training
04/1999
Associate Of Arts, Business
Rets Tech Center, Centerville, OH
05/1973
High School Diploma
Tecumseh High School, New Carlisle, OH
Certifications
• Certified Montessori teacher 3 to 6 year olds
•AS degree in Equine Science
•AS in Business paralegal in Texas and in Ohio
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Activities And Honors
• Genealogy
•Ceramic painting
•Sewing
References
References available upon request.
Contact this candidate