Medical Records Service Representative
Resume:
Kimberly L. Cooper
Windsor CT 06095
860-***-**** / *********@*****.***
PROFESSIONAL EXPERIENCE
Amazon Fulfillment Center - Windsor, CT
FC Associate I
December 2021 - February 2024
Ensure that stocks and inventory are well organized and maintainedProcessing, packaging, and shipping orders accurately
Examining and inspecting products for defects and damages
Faneuil - Bristol, CT
Customer Service Representative
October 2019 - November 2021
Respond and assist members with prescription billing inquiries regarding accounts
Maintain customer accounts utilizing Access Health CT and HUSKY
Resolve product or service problems by clarifying customers complaint
Affinity Receivership- Cheshire, CT
Medical Records Clerk
August 2017-September 2019
File laboratory X-ray documents, slips and other information to current chart
Protect medical records from loss or defacement prior to the end of retention periods
Process discharge records accurately, and in a timely fashion
CareCentrix - Hartford, CT
Customer Solutions Expert
May 2015 - March 2017
Analyze claims regarding the denials, follow-up and confirm authorizations and appeals
Assist providers with client eligibility to ensure proper medical policy guidelines
Escalate to providers to ensure proper dates of service to be billed accordingly
United States Postal Service, West Hartford, CT
Letter Carrier
April 2014 - April 2015
Deliver packages and mail to businesses and people in towns, cities, and rural areas
Collect money for postage-due and COD fees and obtain signed receipts for registered, certified
Answer questions about postal regulations
Connecticut Children’s Medical Center, Hartford, CT
Analyst
December 2010 - March 2014
Extracted and interpreted data; ran patient census reports and researched inquiries
Researched for admitting, diagnosis, impairment groups and procedures
Analyzed based on medical record documentation
St. Francis Hospital/Tumor Registry, Hartford, CT
Medical Records Technician
January 2010 - October 2010
Researched information contained on forms and documents
Utilized International Classification of Diseases for Oncology
Retrieved and released data
EDUCATION
A.S. in Medical Assisting, Goodwin College, East Hartford, CT
January 2002 - June 2004
Billing and Coding Specialist, American Institute, West Hartford, CT
September 2012 - June 2013
EKG Technician, U.S. Career Institute, Fort Collins, CO
January 2024 - March 2024
OFFICE PROGRAMS
Office 365, Word, Excel, Powerpoint, Access, Outlook
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