Front Desk Receptionist

SHAREEN WILLIAMS

Millville, NJ ***** 856-***-**** @ *******@*****.***

PROFESSIONAL SUMMARY

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer

service skills. Responsible professional willing to go extra mile to assist others with solving problems.

SKILLS

© Hospitality Service © Staff Management

* Customer As Front Desk Reservations

© Conflict Management © Guest Registration

+ Team Collaboration «Telephone Etiquette

© Multi-Line Telephone Systems «Front Desk Operations

© Time Management © Posting Charges

Verbal and Written Communication © Answer Telephone Calls

© Mail Handling * Room Assignments

Work History

Front Desk Reservationist, 05/2012 - Current

Blue Palms — Wildwood, NJ

* Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

© Maintained organized and clean front office area to create professional and welcoming environment for

visitors and employees.

* Scheduled, coordinated and confirmed appointments and meetings,

* Collected room deposits, fees, and payments.

Supervisor, 06/2008 - 07/2016

Rite Aid — Wildwood, NJ

© Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize

workflows.

Handled customer complaints, resolved issues, and adjusted policies to meet changing needs,

* Monitored workflow to improve employee time management and increase productivity.

+ Evaluated employee performance and coached and trained to improve weak areas.

Epucation

GED

Memorial High School - Millville, NJ

Contact this candidate